In this position I support 3 sales reps on approx. 150 accounts by booking advertisement schedules based on client/rep conversation. I work directly with clients on ad design, specs required for different pieces/special sections, payment details, and everything in-between while keeping all the working pieces moving to meet our deadlines.I also have two projects that I oversee for our Rewards program and updating the backend of a client website. In this position I have also cross trained to assist our GT Coordinators and Legals. I have also been a Super User, meaning I have been a point of contact for co-workers as we work from home and switch to different systems. They're able to contact me for assistance if they need help navigating one of our new or existing programs.

In this role I continued as a Customer Service Rep, while assisting in a myriad of other tasks. This cross functional position allowed me to hone my multitasking and organizational skills. These tasks included, but were not limited to, managing a cash drawer, selling single copy papers, applying payments for advertisements and subscriptions, handling circulation, classified, and the operator queues. My duties also included overseeing the building needs and communicating those to our maintenance man or calling for the appropriate maintenance company, replacing and ordering toner and ink for both of our printers. Directing visitors to their destinations and notifying the appropriate contacts. I was the understanding receptionist that held many hands and offered tissues and comfort to those placing obituaries for loved ones, oftentimes helping them think of how to best memorialize their loved ones with beautiful words. I was the one assisting, celebrating and congratulating those placing Milestones for birthdays, family reunions, thank you' s, birth and wedding announcements and retirement parties. I was the first and sometimes the only contact for some of our customers and it was my job to be whatever they needed in that moment, whether it be understanding, comforting, sharing in their joy, or simply assisting them with paying a bill.

I started out at the Gazette as a Customer Service Rep. The majority of my day was dedicated to providing excellent service to our customers over the phone and by email. I found the best way of having a successful call was by using active listening skills to really understand the customers needs and make them feel heard. I consistently performed in the top 2 of our monthly call contests, while still managing individual projects. I was then offered a position at the front desk in addition to my Customer Service Role.