Christina Taylor, Mba Email and Phone Number

Manage CRM implementation and ongoing administrationManage administrative team and foster a collaborative and positive team-oriented environmentOrganize and facilitate company-wide team building activitiesPlan, organize, coordinate, and budget capital expenditures and office relocation Manage office, including inventories and office equipment purchases and maintenance Maintain and troubleshoot computer and software applications and manage relationship with IT service providerResponsible for general human resources functions, including recruiting and on-boarding new staff, payroll processing, and benefit and 401(k) administrationCreate, maintain, and distribute procedures for administrative and accounting staffOn-board new clients, including scheduling and conducting any necessary training and arranging accounts payable servicesPerform all accounts payable and accounts receivable functionsMaintain company website to ensure information is current and accurate and keeps visitors interestedWork closely with graphic designer to design webpages and a variety of marketing materials

Oversaw daily operations, including multiple cross-functional teams for offices in three statesManaged administrative staff and teams responsible for processing non-judicial foreclosures and reconveyance requests, performing title curative functions, ordering publications, and billingEstablished business road map and developed strategies and initiatives in alignment with long- and short-term goalsPrioritized and distributed workload while analyzing servicing portfolio changes to determine impact on standard operating procedures (SOP) and staffing requirementsReviewed accounts receivable to track collections and write-offsAddressed and resolved client inquiries and escalations; participated in client calls relating to quality and satisfactionMentored managers and team leads to develop and improve leadership skills, employee relations, and consistencyInterviewed, hired, assessed, and terminated personnel Conducted performance reviews, implemented improvement plans, provided coaching/feedback, and carried out disciplinary actions/investigationsOn-boarded and managed both national and international vendorsCo-developed enhancements for external vendor-user website and internal database, in alignment with business needs