Christina Wright Email & Phone Number

Richmond Hill, Ontario, Canada

· Lead, develop, and manage patient experience and engagement initiatives across the organization· Develop a patient relations process that is transparent, responsive, and equitable.· Assist patients and caregivers in navigating complaint and appeals processes and provide an opportunity for them to express compliments, concerns, suggestions, and improvements.· Collaborates with appropriate stakeholders to problem-solve and strengthen the relationship between the patient and Clinical Care Team for complex patient and family issues· Support leadership development in managing and resolving complaints and provide education to staff on patient relations process, e.g., complaint management.· Builds relationships with health service providers, service provider organizations and other relevant stakeholders (Patient Ombudsman Office, Independent Complaint Facilitators) to support the resolution of complaints.· Support the development and implementation of the patient experience and engagement strategy. · Reviews and evaluates patient experience and engagement processes using patient feedback from various sources, e.g., complaints, surveys, and incident reviews, to inform practice and improvements.· Foster a culture of person-centred care and engagement.· Participate and has a lead role in committees that involve Patient Experience and Engagement. · Supports the Patient and Partners Committee and their activities.· Generating and delivering reports on patient experience trends.· Working with other healthcare team members to address patient needs.

Progress Campus

• Teach the implementation of the theory based skills of a CYC that is erudite within the course • Co-ordinate and meet with the students during established office hours• To facilitate a weekly group for the students to explore experiences from their field placement• To help problem sole and resolve personal struggles while working in this field• To mentor and support students during challenging times in the field• To visit students out at their field placements to provide support and encouragement

North York, Ontario, Canada

Develop the supply management process with a strong understanding of the global limitations. · Communicate and engage with external vendors to negotiate different needs. · Develop a team that supports the inventory purchasing, management and projection planning. • Build and analyze the data to develop a logistics and inventory pandemic plan based on trends · Test and approve other/new personal protective equipment.· Delegated daily tasks to team members to optimize group productivity.· Maintained accurate records and provided documentation traceability by applying required inventory management accounting and control systems.· Fostered positive employee relationships through communication, training, and development coaching.· Tracked data to forecast requirements and determine appropriate reorder points for optimal inventory levels.· Set and administered supply budgets and tracked all expenses.· Diverted or located supplies for emergency response.· Directed material control and accounting input data processing and evaluated output documents from supply systems.· Developed and implemented policies, procedures, and process improvement initiatives to improve retention rates and increase customer satisfaction.

North York, Ontario, Canada

Develop and facilitate a communication strategy and process to achieve set goals. · Establish a road map outlining the different stages of the Accreditation process. · Develop and maintain a database of documents. · Be the point of contact as a liaison between Accreditation Canada and the organization. · Present and address the process/concerns to the senior team and the suggested action plans. · Plan and organize the site visit.· Evaluated process compliance with organizational guidelines, evaluated healthcare trends and identified possible roadblocks and failure points.· Built positive working relationships with other department managers through effective communication.· Executed successful compliance monitoring and risk assessment programs.· Created and managed training opportunities to educate new hires and existing employees about compliance concerns.· Supported strategic development and objective setting by analyzing audit outcomes and generating actionable recommendations.

Markham

• Co-ordinate and meet with all depts. of the hospital• To develop and facilitate a communication strategy • Support each dept. with suggestions and strategies to implement and achieve tasks• Establish a road map out lining the different stages of the Accreditation process and the requirements at each stage• Monitor and support the progress of the project• Present and address the process/ concerns to the senior team and the suggested action plans• Co-ordinate meetings with all stakeholders of the organization providing appropriate updates

Markham

• Co-ordinate and meet with the youth and the family to do an orientation to the program• To facilitate a weekly goals group that is created based on an individual program • To attend weekly rounds to present individualized case management plans • To coordinate with the unit psychiatrist, psychologist and social worker the needs of the clients• Monitor and evaluate the progress determining any modifications • Document and account for all meetings and contact• Co-facilitate the weekly parent support group for all of the parents with children in the program• Implement a weekly CBT based life skills meeting to help support, teach and empower the student in a group setting

Doctor Of Philosophy - Phd, Industrial And Organizational Psychology

Master Of Business Administration, 3.9

Bachelor Of Arts, Child And Youth, 4.0

Activities and Societies: Deen's list

Child And Youth Care, 3.89