Christina Blue Email and Phone Number
Christina Blue work email
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Christina Blue personal email
Results focused leader with over 9 years of experience in positions of increasing responsibilities. Currently performing in a fast past environment as a Brokerage Operations Representative for National Financial Services that allows me to focus on enhancing and building customer loyalty while educating customers and internal business partners. Top performer with a proven track record of exceeding performance expectations. Team player with great organization and leadership skills.Additional Skills• Strong written and communication skills • Self-motivator• Proficient in Microsoft Office, Microsoft Excel, Microsoft Access, & Microsoft Money• Experience using QuickBooks and Quicken• Skilled at multi-tasking
Fidelity Investments
View- Website:
- fidelity.com
- Employees:
- 52767
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Ta Treasury Operations Lead AnalystFidelity Investments Jan 2023 - PresentWestlake, Texas
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Ta Treasury AnalystFidelity Investments Feb 2017 - Jan 2023Westlake, Texas
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Brokerage Operations Representative, Institutional Service GroupFidelity Investments Aug 2015 - Feb 2017Westlake, Texas• National Financial Services Representative• Transfer of Assets
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Customer Experience Coordinator - Team LeadCapital One 2013 - Jul 2015Dallas/Fort Worth Area• Strategically coach phone bankers to improve Customer Satisfaction (CSAT)• Maximize coaching opportunities to improve QA scores• Motivate phone bankers to help increase and maintain morale• Handle escalated calls across the Retail Bank Call Center(RBCC)• Provide floor support to help manage call volume• Lead CSAT listening sessions and focus groups with bankers• Support managers by leading team meetings• Traveled to St Cloud MN to help open new RBCC call center -
Quality Assurance SpecialistCapital One 2009 - 2013Dallas/Fort Worth Area• Completed detailed summaries of quality monitors• Participated in successful coaching pilot• Provided coaching feedback to phone bankers to help improve CSAT• Trained newly hired QA agents• Partnered with peers and management research existing operational and monitoring risks• Participated in monthly calibrations with peers and managers• Traveled to Laurel MD to coach peers through bank integration
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Bill Payment Specialist - Employee LineCapital One 2007 - 2009Dallas/Fort Worth Area• Maintained and exceeded departmental goals and expectations• Assist customers with setting up payees in the online bill pay system• Explained the process, timing, and requirements for online bill payments and the online payment guarantee• Troubleshoot connectivity issues between the Capital One Bank website and customers’ personal financial management software
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Customer Service RepresentativeCapital One 2006 - 2007Dallas/Fort Worth Area• Acted as a backup to the general online banking and customer service phone queues when the call volume was high• Maintained and updated banking accounts based on requests from the customer• Adhered to internal polices and complied with banking regulations• Met department standards regarding call handle times, quality, and schedule compliance
Christina Blue Skills
Christina Blue Education Details
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Accounting
Frequently Asked Questions about Christina Blue
What company does Christina Blue work for?
Christina Blue works for Fidelity Investments
What is Christina Blue's role at the current company?
Christina Blue's current role is TA Treasury Operations Lead Analyst at Fidelity Investments.
What is Christina Blue's email address?
Christina Blue's email address is ch****@****ity.com
What schools did Christina Blue attend?
Christina Blue attended Clark Atlanta University.
What skills is Christina Blue known for?
Christina Blue has skills like Customer Service, Management, Team Leadership, Leadership, Business Analysis, Process Improvement, Analysis, Microsoft Office, Microsoft Excel, Customer Experience, Coaching, Banking.
Who are Christina Blue's colleagues?
Christina Blue's colleagues are Jagan Chintalapani, Harut Torosyan, Sowmya Arumalla, Ignacio Bartolomei, Mba, Mark Zuliani, Filipe Sousa, Maia Beingessner-Chavez.
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