• Hired despite no previous Software QA Experience• Quickly learn the functionality of the software• Work with others across all departments, and in other time-zones• Provide QA for HOA SaaS• Create new 'apps' using in-software app builder feature• Set the standard for level of detail in bug reports• Wrote automated tests in Sahi using page object pattern orientation• Write automated tests in Cypress using page object pattern orientation• Create detailed Bug, Feature, and User Story cards in Target Process• Perform exploratory testing on new and reworked features• Perform smoke testing on new releases• Test new/reworked features, bug fixes, and user stories in Developer environments • Participate in Agile Scrum related meetings, such as daily stand ups, backlog estimation, and retros• Provide process improvement feedback to improve team effectiveness• Serve as a point of contact for client-facing teams in addressing customer questions and requests• Assist others with learning various parts of the software• Learning SQL• Learning Javascript• Learning C#

• Chosen for Investigations Team based on accuracy and productivity.• Train fellow employees in new workflow.• Track and notify client of new trends in malicious activity.• Provide deeper investigation of potentially malicious ad accounts.• Audit reviews completed by fellow employees• Review ads and classify according to policy.• Work on projects for Facebook• Provide feedback on ads classification trends.• Provide suggestions to improve the process and work flows.• Successfully completed 4 weeks of training in 2 weeks.

• Work on project for the "Largest Search Engine in the World"• Evaluate and rate search engine results according to a set of specific guidelines.• Review search engine results for inappropriate content when not called for.

• Unload truck and stock items.• Set Planograms.• Verify inventory.• Assist customers with product questions and item locations.• Learned how to design and create silk floral arrangements with no previous experience.• Created unique floral arrangements and bows to sell in store according to required store in stock levels.• Created custom floral arrangements for customers according to customer’s design requests.• Created specific floral designs as required by company leadership.• Create and sell over 1300 floral arrangements throughout the year.• Assisted customers with choosing flowers and design ideas for their own arrangements.• Won several awards for exceeding company and previous year sales goals.• Assisted sister store with relocation.• Assisted sister store after natural disaster.

• Provided customers with technical support to correct issues with high-speed internet and digital voice services.• Created tickets for escalation using Remedy TTS ticketing software.• Accessed and updated customer accounts through various software systems.• Scheduled field technicians.• Assisted second tier support with troubleshooting and resolving escalated tickets when needed.• Assisted supervisors with floor support and supervisor calls when needed.

• Hired as part-time, seasonal employee• Promoted to full-time, permanent employee, then to supervisor within 16 months.• Assisted customers.• Trained new employees.• Managed a team of 4 -10 employees.• Set ads.• Created ad signs and departmental forms using Microsoft software.• Created employee schedules using Microsoft Excel.• Tracked and created action plans for daily, weekly and monthly business.