Christina Cilento Email & Phone Number

Colorado Springs, Colorado, United States

Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.Issue key to and control entrance of safety deposit… Show more Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.Promptly respond to and resolve guest complaints.Answer telephone promptly and properly being polite, courteous, and friendly.Friendly, thorough, accurate and efficient in taking reservations, performing check-ins, and check-outs. Show less

Colorado Springs, Colorado, United States

"A global Christian ministry dedicated to helping families thrive."Use highly polished social skills; clarity of expression, good organization of thoughts and effective articulation to make a good first impression.Effectively deal with internal and external customers, some of whom require a high level of patience, tact, and diplomacy to diffuse anger, collect accurate information and resolve conflicts.Successfully operate in a high volume outbound and inbound call… Show more "A global Christian ministry dedicated to helping families thrive."Use highly polished social skills; clarity of expression, good organization of thoughts and effective articulation to make a good first impression.Effectively deal with internal and external customers, some of whom require a high level of patience, tact, and diplomacy to diffuse anger, collect accurate information and resolve conflicts.Successfully operate in a high volume outbound and inbound call environment.Assist families in crisis with all their needs and exceptional customer service. Successfully respond to emails, voicemails, and social media inquiries using exceptional written and oral communication. Show less

Colorado Springs, Colorado Area

Delighted Focus on the Family to donors, foundations, and planned givers by providing them with gifts, experiences, and exceptional customer service and exceeding expectationsMaintained a strong relationship and effectively engaged with a diverse portfolio of 750 donors.Kept detailed records of communication, donations, and gifts to and from donorsSuccessfully operated in a high-volume outbound sales environment where quotas and metrics needed achievement.Engaged, primarily by… Show more Delighted Focus on the Family to donors, foundations, and planned givers by providing them with gifts, experiences, and exceptional customer service and exceeding expectationsMaintained a strong relationship and effectively engaged with a diverse portfolio of 750 donors.Kept detailed records of communication, donations, and gifts to and from donorsSuccessfully operated in a high-volume outbound sales environment where quotas and metrics needed achievement.Engaged, primarily by phone, with prospective & active mid-level donors defined by their level of giving with a first-time gift of $500+ and/or gifts of $1,000 - $50,000 cumulative per year.Developed and implemented strategies that resulted in significant funding support from existing donors.Communicated with donors via phone, handwritten correspondence, emails, and personal interaction.Sought to understand the needs and interests of donors to nurture relationships and deepen engagement between them and the ministry by listening, encouraging, and praying.Responsible for and achieved my annual fundraising goal of $1.5 Million Dollars. Show less

Colorado Springs, Colorado Area

"A nationwide Christian Ministry dedicated to equipping the church to reach people with the Gospel of Jesus Christ."Assisted clients in preparing and implementing marketing strategies and giving personalize service and solutions to all of them.Achieved $1.5 Million Dollars in sales for three consecutive years.Kept detailed records of sales, marketing strategies, and solutions provided to clients.Successfully operated in a high-volume outbound sales environment where quotas… Show more "A nationwide Christian Ministry dedicated to equipping the church to reach people with the Gospel of Jesus Christ."Assisted clients in preparing and implementing marketing strategies and giving personalize service and solutions to all of them.Achieved $1.5 Million Dollars in sales for three consecutive years.Kept detailed records of sales, marketing strategies, and solutions provided to clients.Successfully operated in a high-volume outbound sales environment where quotas and metrics needed achievement.Responsible for training new employeesResponsible for current client retention and new client acquisition.Successfully applied the “Counselor Sales Approach,” coaching my clients on the best and most cost-effective marketing approach for their budget.Collaborate with clients and their current strategies, what is and isn’t working, and problem solving with them to find the best approach moving forward. Show less

Colorado Springs, Colorado Area

"A premier Colorado car dealership offering online and offline vehicle purchases."Maintained an owner follow-up system that encouraged repeat and referral business and contributed to customer satisfaction.Managed prospect development systems.Assisted customers in selecting a vehicle by asking questions and listening to responses.Communicated effectively with internet customers and prospects according to their preferred method of communication.E-Commerce specialist… Show more "A premier Colorado car dealership offering online and offline vehicle purchases."Maintained an owner follow-up system that encouraged repeat and referral business and contributed to customer satisfaction.Managed prospect development systems.Assisted customers in selecting a vehicle by asking questions and listening to responses.Communicated effectively with internet customers and prospects according to their preferred method of communication.E-Commerce specialist responsible for training clients.Maintained websites, lead providers, and ongoing customer databases to capture repeat business.Update advertisements and forecasting monthly goals for the department. Show less

Fountain

"ADESA provides wholesale vehicle auction solutions to professional car buyers and sellers."Successfully operated in a high-volume outbound call environment where quotas and metrics needed achievement.Handled customer service issues and travel for clients.Responsible for the outcome of sales of weekly auctions.

United States

"An interior design specialist catering to residential home builders and individuals alike."Handled all incoming calls and customers.Responsible for writing sales contracts.Scheduled appointments for designer and General Manager.Assisted with selling all builder accounts – gross from $500K to $1 MillionImproved home designs to make them more marketable.Personal assistant to the General Manager.Responsible for all warranty issues and material orders.

Colorado Springs, Colorado Area

"An American international real estate company with more than 100,000 agents in 6,800 offices and 100 countries."Consult with clients to discover their property desires; then find properties that meet those needs.Organized and participated in open houses, networking activities and MLS to enhance sales.Responsible for writing contracts, negotiating prices, and coordinating closings.

United States

"Hyatt Regency hotels offer modern spaces, comfortable rooms, extensive dining offerings, versatile meeting venues, and more."Oversaw and implemented quality housekeeping operations.Trained and supervised housekeeping staff to the highest 5-star standards.Inspected rooms for proper maintenance and cleanliness.Coordinated, scheduled, and supervised housekeeping staff.Worked directly with front desk to identify rooms needing cleaned.Created a positive and happy work… Show more "Hyatt Regency hotels offer modern spaces, comfortable rooms, extensive dining offerings, versatile meeting venues, and more."Oversaw and implemented quality housekeeping operations.Trained and supervised housekeeping staff to the highest 5-star standards.Inspected rooms for proper maintenance and cleanliness.Coordinated, scheduled, and supervised housekeeping staff.Worked directly with front desk to identify rooms needing cleaned.Created a positive and happy work environmentPrepared and executed smooth check in and check out for all guests.Was the heart of information for all guests. Effectively dealt with internal and external customers, some of whom required a high level of patience, tact, and diplomacy to diffuse anger, collect accurate information and resolve conflicts.Delighted Regency Club members by creating a customized experience for them while on-site.Created a personalized experience for each guest with a goal of total guest satisfaction.Maintained a professional appearance and kept an organized and welcoming workspace.Ability to work under pressure while maintaining a positive attitude, friendly demeanor, and pleasant work environment.Capitalized on her exceptional administrative skills by creating positive energy, excitement, and fun throughout the hotel. Show less

United States

"A Danish owned firm which opened its first 300 room American Executive Conference Center and Hotel and Princeton University’s 1,600-acre Forrestal Center in September of 1981."Used highly polished social skills; clarity of expression, good organization of thoughts and effective articulation to make a good first impression.Prepared and executed smooth check in and check out for all guests.Was the heart of information for all guests. Effectively dealt with internal and… Show more "A Danish owned firm which opened its first 300 room American Executive Conference Center and Hotel and Princeton University’s 1,600-acre Forrestal Center in September of 1981."Used highly polished social skills; clarity of expression, good organization of thoughts and effective articulation to make a good first impression.Prepared and executed smooth check in and check out for all guests.Was the heart of information for all guests. Effectively dealt with internal and external customers, some of whom required a high level of patience, tact, and diplomacy to diffuse anger, collect accurate information and resolve conflicts.Created a personalized experience for each guest with a goal of total guest satisfaction.Maintained a professional appearance and kept an organized and welcoming workspace.Ability to work under pressure while maintaining a positive attitude, friendly demeanor, and pleasant work environment.Capitalized on her exceptional administrative skills by creating positive energy, excitement, and fun throughout the hotel. Show less

Business

Business Administration And Management, General