Direct and lead a professional, effective and efficient Human Resources service to our resorts. Ensuring strategies are in place that balance the needs of individual resorts.Provide the means for the proper recruitment, retention and performance appraisal of highly skilled staff able to contribute significantly and deliver good quality and cost effective services.Act as expert adviser on all personnel and development issues supporting staff and managers on complex/high level matters.Innovate and challenge established methods to secure continuous improvement to keep the resorts following the most current HR policies and procedures. Ensure that all professional guidance and information given to the resorts is not only relevant but it is clearly understandable and timely to the resorts staff members.  Utilize and promote the current payroll and HR program to its fullest capacity so that it can best used not only at the resort level but for all new hire paperwork, all documentations for an employee to be stored and reminders of any and all reviews and updates needed throughout an employee’s career.

Administrate the internal policies and procedures to ensure all employees are treated fairly. Help develop responsible and effective supervisor/employee relationships. Provide objective feedback regarding disciplinary action taken by management and listen objectively to employee suggestions, concerns and grievances. Ensure disciplinary action paperwork is accurate and timely. Take action to resolve issues fairly. Effectively facilitate and counsel employees about complaints regarding management, co-workers, job, etc. Keep loyalty to employees intact by ensuring employee grievances are kept confidential. Monitor the performance review process to ensure everyone is reviewed. Evaluate turnover and tenure and make recommendations, if necessary. Monitor morale of employees and address problem areas with appropriate management. Keep accurate records. Support training in all departments. Provide expertise in recruiting, screening, interviewing administrate the hiring employees.Stay informed of new issues, wage/hour laws and other HR related topics and inform management of relevant issues.  Enforce compliance with updated policies, procedures and benefits. Ensure compliance with immigration laws, (E-Verify) EEO policies. Be knowledgeable of and implement competitive wage and benefit rates accurately and in a timely manner. Process changes in employee status in a timely manner. Administer unemployment compensation and worker’s compensation and monitor costs.

Administrate the internal policies and procedures to ensure all employees are treated fairly. Help develop responsible and effective supervisor/employee relationships. Provide objective feedback regarding disciplinary action taken by management and listen objectively to employee suggestions, concerns and grievances. Ensure disciplinary action paperwork is accurate and timely. Take action to resolve issues fairly. Effectively facilitate and counsel employees about complaints regarding management, co-workers, job, etc. Keep loyalty to employees intact by ensuring employee grievances are kept confidential. Monitor the performance review process to ensure everyone is reviewed. Evaluate turnover and tenure and make recommendations, if necessary. Monitor morale of employees and address problem areas with appropriate management. Keep accurate records. Support training in all departments. Provide expertise in recruiting, screening, interviewing administrate the hiring employees.Stay informed of new issues, wage/hour laws and other HR related topics and inform management of relevant issues.  Enforce compliance with updated policies, procedures and benefits. Ensure compliance with immigration laws, (E-Verify) EEO policies. Be knowledgeable of and implement competitive wage and benefit rates accurately and in a timely manner. Process changes in employee status in a timely manner. Administer unemployment compensation and worker’s compensation and monitor costs.

Handling all insurance and 401K for 5 resorts.

I am responsible for the daily operations of the front office. I handle weekly reports, daily deposits and a fully functioning staff. I provide excellent customer service to our guests. I am also responsible for reports, invoicing, billing, homeowner accounts, telephone issues, food & beverage 10 day report, maintenance work orders. I am a versatile person working in the Food & Beverage, Front Office, Maintenance, Owner Relations and Housekeeping departments.

I am responsible for the daily operations of the front office. I handle weekly reports, daily deposits and a fully functioning staff. I provide excellent customer service to our guests.

Account/Customer Service Rep for leading transportation company in the Northeast