Christina Cobb Dockstader Email & Phone Number

Billy Graham Christian Response Center (CRC) associate that responds to phone calls and email correspondence, providing ministry information and answering spiritual questions with biblical insight, prayer, and direction.

Graham, Texas, United States

Perform customer support activities for key accounts, including Inuit, AT&T, Google, Direct TV, and Apple, and respond to inquiries via chat, email, phone, and social media channels.• Actively listen to customers and discuss their business needs to develop an effective advertising strategy.• Observe and reply to message boards and chatrooms on behalf of clients while overseeing all social media content creation and post scheduling for domestic and global clients.• Conduct various troubleshooting activities to solve complex software and hardware issues.

Results-oriented Sales Account Executive focused on maximizing sales by managing all accounts systematically and logically. Committed to ideals of consistency and dedication in order to build the most successful business partnerships. Exceptional interpersonal, time management, and negotiation skills.

Supported teachers administrators and paraprofessionals in creating successful learning environment in pre-kindergarten through twelfth grades. Floated among classrooms and schools to assist teachers with various special activities projects lessons and field trips. Led educational games and group activities; provided multifaceted teacher/classroom support; and assisted special-needs students with classroom learning, task execution and language expansion

• Delivered outstanding customer service by establishing positive relationships with patients, educating them oneye health, and using product knowledge to assist them in selecting eyewear that meets their needs and iswithin their budget. Promptly responded to questions and concerns on social media sites. Cross-trained multiple employees to assist with optician duties while training new hires regarding companypolicies and procedures. Also trained new associates on the correct optical protocol.• Educated patients on proper eyewear, contact lens care, and eye health.• Oversaw quality assurance to safeguard ANSI guidelines were met and inspected orders prior to distributing topatients.

San Antonio, Texas Area

Met with clients to talk about their financial goals and concerns and suggested a variety of banking products to help them achieve their goals and establish financial security.• Quickly solved escalations by working with remote employees in multiple states, as well as the in-house team members to clarify and settle issues.• Assisted in training new employees while supporting special teams, including the Survivor Relations Team and the Deployment Team simultaneously

Graham, Tx

Repeatedly promoted during 10 year tenure, coordinated back office functions and supervised a team of 8 executive professionals.Analyzed and identified discrepancies in complex bookkeeping, income tax, and payroll data. Developed efficient workflow improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions. Expert in Money, Quicken, Quickbooks, Microsoft Office, and Lacerate programs

Business/Corporate Communications

Bachelor Of Arts (B.A.), History And Communications