As an Auto Club Group Senior Field Communications Specialist, I provided strategic and tactical communications support to the Insurance business unit. I partnered with senior leadership to draft, edit, and distribute messages to insurance agents and managers. In addition, I maintained the Insurance section of the SharePoint intranet and supported the ongoing employee-focused continuous improvement group.Highlights:• Developed and executed comprehensive communication plan for three-state product rollout• Designed and set up management-specific SharePoint collaboration site• Coordinated, contributed to, edited, and distributed weekly department newsletter using Constant Contact• Partnered with Insurance leadership and subject matters experts to draft, edit, and distribute ad-hoc email updates, senior leadership messages, and PowerPoint presentations

As a Mosaic Communications Specialist, I provided strategic communications support for several business functions, which included Human Resources, Information Technology, and Procurement. I partnered with functional senior leadership to develop and execute communication plans that supported their strategic objectives and delivered creative, targeted, and impactful messages to employees. Highlights:Public Affairs Accomplishments• Researched and drafted company’s intranet governance process document• Drafted project and communication plans for intranet content audit and governance implementation• Researched, demonstrated, and managed the implementation of an online editorial calendar tool for the internal communications teamIT Accomplishments• Partnered with the CIO to develop IT department key messages for use in 2014-2015 strategic communications• Managed the execution of an 18-month information security awareness communication campaign• Successfully led a project to improve the look, feel, and quality of internal service desk communicationsHR Accomplishments• Partnered with HR senior leadership and subject matter experts to develop and execute communication plan for 2015 wellness screenings• Partnered with HR senior leadership and subject matter experts to develop and execute communication plan for the launch of onsite medical clinics • Compiled, edited, and distributed monthly management newsletter• Partnered with Public Affairs and HR subject matter experts to launch international employee wellness newsletterProcurement Accomplishments• Partnered with Procurement senior leadership to develop and execute comprehensive communication plan for a gift and entertainment policy

As a Mosaic Communications Analyst, I provided communications support for Information Technology projects and initiatives. I partnered with IT senior leadership and project managers to draft, edit, and distribute communications within IT and to other business functions as needed. In addition, I launched and maintained the IT section of the company intranet as well as managed the yearly customer service survey and IT scorecard reporting processes.Highlights:• Planned, populated, and maintained IT and demand management sections of company intranet • Coordinated, contributed to, edited, and distributed IT department and project newsletters • Successfully implemented video as a new communication channel for IT• Partnered with Public Affairs department to publish IT messages on several wide-reaching communication channels, such as eScreens, the employee intranet home page, and weekly company update email• Partnered with IT leadership, project managers, and subject matters experts to draft and edit ad-hoc IT project updates, application outage/maintenance notifications, and PowerPoint presentations

In this role, I provided SharePoint administration support for select IT team and project SharePoint sites. I also provided ad-hoc project communication support.Highlights:• Became the in-house expert on writing and editing IT-related employee communications, such as project updates and newsletters• Designed, contributed to, edited, and distributed project newsletter for enterprise-level SAP implementation project• Populated, maintained, and managed permissions for three IT department SharePoint sites• Trained IT colleagues as needed on SharePoint tasks such as using web parts, document libraries, permissions, etc.

In this role, I drafted and edited copy for marketing materials. Highlights:• Drafted TV commercial scripts for business and residential phone and internet services• Wrote and edited copy for phone, internet, and TV service marketing materials, including: emails, letters, posters, at-home mailers, and bill inserts• Created interactive TV, digital phone, and high-speed internet service descriptions for use in all 2009 marketing materials