Christina Hildner Email & Phone Number

Germany

Munich, Bavaria, Germany

Collaborate directly with stakeholders to define project expectations, create work scopes, and address design concerns. Conduct user interviews, analyze user data, and identify user trends to facilitate solution ideation sessions. Develop comprehensive user and task flows to map full user journeys and identify pain points, contributing to the product roadmap. Translate potential solutions into digital designs, incorporating established design patterns for an enhanced user experience. Present and test designs for usability, minimizing bias and aligning with user needs.

Dedicated efforts to problem-solving for clients, ensuring satisfaction and retention. Ensured 100% compliance for a major life science organization while completing acquisition over 2 months. Resolved software defect, preventing 5,000 flights from being grounded and ensuring compliance with FAA regulations. Developed a standard operating procedure for client software customization, enhancing communication to address end-user issues and reduce incurred costs.

Mentored newer consultants, optimizing team efficiency through improved resource allocation. Collaborated with sales to deliver insightful demos, resulting in the largest new client acquisition to date. Partnered with product and development teams as a subject matter expert to strategize next steps in product roadmap development.

Santa Monica, California

Served as the single point of contact for 700+ customers during team reorganization, maintaining high-speed response rates and minimizing churn levels. Led the transition away from manual client services, resulting in increased internal productivity. Provided product knowledge training to new hires, fostering critical thinking skills to troubleshoot customers’ root issues.

Chicago, Illinois

Established successful client relationships to tailor and customize software according to their specifications, directly addressing owners' and executives' technical and procedural inquiries. Designed and implemented solutions to streamline daily operations, providing end-user training on the implemented solutions.

New Orleans, Louisiana

Revamped business strategy to secure $750k in investment for a New Orleans company, spearheaded client communication enhancements via MailChimp newsletters, and facilitated meetings and conferences to address challenges and propose solutions for small businesses.

Led Tulane University's social media management, optimizing presence and engagement via Sprout Social, crafted monthly reports for departmental review, and pioneered the development of Tulane's study abroad website to broaden student opportunities globally.

Chicago, Il

Shaped merci® Chocolate's Spring holiday marketing plan, analyzed competitors' social media for insights, and streamlined inter-departmental communication with a designed flow chart.

Ux Design

Bachelor Of Science (Bs), Business, Management And Marketing

Activities and Societies: Women's Club Lacrosse