Christina Hooker Email and Phone Number

My mission as a Client Success Manager is to deliver a best-in-class experience for Nordis customers throughout their journey – driving consumer value and satisfaction. Utilizing Nordis’ Expresso omnichannel communications platform and SalesForce interface, this position leverages best practices, technology tools and innovation to deliver solutions to achieve our customer’s business goals.

Territory included South Florida ranging from West Palm Beach to the Florida Keys, Fort Myers to Naples. Major markets included Miami and Fort Lauderdale. Educated independent hotels and management companies on innRoad’s proprietary product. Built and strengthened partnerships. Helped reduce the hotels costs while increasing hotel occupancy and revenue. Increased the client base with independent properties using innRoad as their software solution provider. Attended trade shows and local CVB functions providing education to the market on the value of utilizing inroad. Achievements:• Within less than 1 month signed up 2 clients with a total of 5 clients by end of 2013• Attended Expedia Market Forum and BITAC tradeshows• Conducted Market face to face meetings as well as sales calls and cold calls• Conducted a Sales Blitz in Miami 4 employees under my leadershipinnRoad is the only hotel management software system that seamlessly integrates property management, global distribution, reservation booking engine and marketing–all on a single, easy-to-use software platform designed exclusively for independent hotels, small hotel chains and hotel management companies

Market Manager- Negotiate and analyze pricing, compensation, and placement of products for both Expedia and Hotels.com. Provide training to new employees. Drive revenue growth for assigned markets of Southwest Florida. Grow Market Share while building Professional Partnerships.Achievements:• Held Group Presentations, training on how to better the hotel sales, marketing and visibility of their product• Increased market penetration by expanding product base to over 300+ properties while increasing year-over-year revenue growth by 25% in the Markets.• Increased Market share on Smith Travel Report each month between 6-40% • Negotiated contracts with suppliers to obtain favorable allocations, rates, and additional inventory• Central point of contact for hoteliers in assigned market and represented all points of company’s product offerings• Planned events, created events documents, and presented at supplier informational meetings and Trade Show• Site Inspections of Hotels / Meetings with hotel Partners• Maintained competitiveness by ensuring that rates adhere to parity guidelines• Created newsletters and reports to inform suppliers and solicitation emails to request deals for promotional campaigns• Implemented Market strategy developments and processes to meet revenue and non-revenue goalso Created innovative strategy to leverage company’s large online exposure to targeted suppliers with negative growtho Audited websites to ensure accurate search results, sufficient product variety and quality on content, photos & Traveler reviewso Exceeded a 3 Million Dollar PMD Goal by 15% 2007o Member of the Roundtable committee for brainstorming sessions to implement new process for the company Trained Hotels on using the Extranet tool

Product Buyer-Florida, Hawaii, NYC, New Jersey, New Orleans, Disney, Car Rental

Accounts Payable Mrg. / Retail Accounting Asst. Achievements: Employee of the Year in 6 months of hire

I started as a part time cashier being promoted to Head Cashier, then Head Bookkeeper, Produce associate, Stock manager, Junior Assistant Store Manager, Retail Accountant