Christina Webb, Mba Sphr Shrm-Scp Email & Phone Number

Euclid, Ohio

Provide overall human resources vision coupled with hands-on, developmental leadership in support of the overall business plan and strategic direction, focusing on change management, talent management and succession planning, training & development, organizational and performance management, compensation, benefit and retirement programs, leave management, employee communications, relations and investigations, labor relations and contract negotiations, policy & procedure development and management, unemployment and workers’ compensation, as well as, all local, state & federal regulatory compliance.• Responsible for all internal investigations driving a 100% success rate in defense of third-party claims filed against the Agency.• Implemented processes to increase data integrity resulting in a 95% reduction of regulatory citations received during licensure reviews in the first year.• Partnered with new broker to revamp benefit coverage providing expanded healthcare choices at a lower cost, while adding additional voluntary coverage options for staff & their families.• Implemented systems to automate data delivery internally/externally to reduce data errors & increase productivity.• HR leader on an interdisciplinary team across 9 partner agencies responsible for developing an Employee Resource Network to provide needed case management services for staff facing everyday challenges impacting retention.• Partnered with third party vendor to design and implement an online reward and recognition store for employees to purchase items with their earned rewards.• Transitioned the 401k program to Safe Harbor to be more competitive and implemented an OnDemand pay system to allow mid-pay access to earned compensation.• Overhaul of existing HCM system to ensure proper programming and data delivery for HR, payroll management and employee needs including implementation of an employee self service portal.

Cleveland/Akron, Ohio Area

"Bringing Families Together - One Person, One Family, One Branch, One Tree at a Time"Webb Genealogy Services is a fee-based product, service, and consulting solution established by word-of-mouth demand after years of success assisting busy individuals interested in researching their family tree. Webb Genealogy Services provides the following products, services, and consulting to resource specific needs: Family History Research, Family Tree Review Services, Genealogical (DNA) Research, Newspaper Searches, Record Search & Document Retrieval and Tracing Family History (Domestic & International). Individuals can review options and request assistance through our Facebook page or via our web page: www.webbgenealogyservices.com.

Emergency Services Institute

"Leading from the Front, Delivering World-Class Care"Even the best of the best seek to be greater. Provided leadership direction, collaborated, and established incredible partnerships to engage leaders, providers, and functional teams for the Emergency Services Institute, caring annually for 500,000+ adult and pediatric patients across the Cleveland Clinic's 16 Emergency Departments, including its Main Campus, 11 Regional Hospitals, Cleveland Clinic Florida, 5 free-standing Emergency Departments and 2 Pediatric Emergency Departments. • Developed and implemented long-term solutions to remedy gaps and inconsistencies in ESI.• Spearheaded first Institute Risk Assessment and Compliance Workplan for ESI.• Established, prioritized and led improvement projects, optimized operations, quality, risk mitigation, patient/provider experience, engagement, transparency, and communications to support EMR system-wide integration and standardization.• Aligned goals and operations and integrated a new cloud-based provider portal across the enterprise to address backup needs during systems downtime to achieve strategic goals.• Championed enterprise-wide Patient Experience Committee, advanced transformation to best practices, and communicated enterprise activities for ongoing prioritization and implementation.The Cleveland Clinic attained the 90th percentile of all Emergency Departments in the United States in time from arrival to see a provider and received the Press Ganey Guardian of Excellence Award at the Richard E. Jacobs (Avon) and Twinsburg free-standing Emergency Departments. The award recognizes Emergency Departments in the 95th percentile for providing outstanding patient satisfaction.

Protective Services

"What We Did to Advance to #2: 2016 Award Recipient of National Healthcare Sector Security 500 Recognized Three-Consecutive Years In a Row – Up from #3”Directed health system protective services, transportation, and parking business operations in a cost-effective manner while achieving employee, patient and visitor satisfaction. Oversaw and managed project implementation roadmap, project performance tracking, costs, and change management to ensure customer transition, acceptance, and achievement of goals.• Engaged in proactive strategic and operations long-range planning across seven enterprise-wide departments: Protective Services Administration, Police Department, Regional Security, Protective Operations, Transportation, Parking, and Emergency Management.• Conducted ongoing projects and monthly financial and business metric reviews and action planning. • Created, facilitated approval and oversaw 30 enterprise budgets, accounting for $19M in revenue and $34M in operating expenses. • Led four separate enterprise Cost Containment initiatives; security, emergency management, patient shuttle, and patient transportation cost containment, attaining a 30 % reduction target.• Developed and delivered targeted leadership training programs, including Employee Engagement, Performance Management, and Budget Management to advance consistent standards throughout the enterprise.

"Hand-Picked to Lead Global Employee Engagement Strategy - Our Q12 Results Amazed Gallup" Whether it's employee engagement or patient and provider engagement, engagement is a team endeavor. No one achieves awe-inspiring results by themselves. While I led and deployed the Cleveland Clinic's employee engagement global strategy, it could not be done without the organization's 2400 leaders and Engagement Committee. Took the helm to lead the engagement strategy while the search to replace me as corporate Director of HRIS Analytics was underway, and while I resourced the vacant Director of Human Resources role at Marymount Hospital. • Chaired Engagement Steering Committee, drove leadership development and communications, and assisted alignment and resourced the HR business partners.• Managed $1.25M operating budget and engagement analyst, influenced 60+ HR partners and 350 engagement coaches throughout the health system.• Achieved two consecutive years of double-digit enterprise-wide increases in overall engagement index, attaining increases of 0.11 and 0.13 with a focus on action planning at workgroup level for “bottom-up” success.• Created and launched necessary pre-survey training for 62 divisions; delivered 100+ presentations in an eight-week period and trained 500+ managers to prepare for survey delivery and action planning.• Coached leaders, connecting existing goals, reached 2400 leaders in 2+ months — increased participation from 44% to 94%.• The brainchild behind the integration of performance management and employee engagement, in collaboration with Compensation and Learning divisions, increased engagement more than twice organizational average.

"Automation & Process Improvements Enabled the Newly Established Analytics Team To Work Smarter" Using new technologies and the latest in data analytics as well as digital platforms became paramount to meet/exceed expectations when I was tapped to head the newly created Analytics team within the HCM division as a shared service while also leading employee engagement initiatives. Partnered to define strategic imperatives, vision, and infrastructure, establishing enterprise-wide HCM metrics and decision support, extensive reporting, and web-hosted portal. Managed five direct reports and $4M budget. • Created a centralized request system to receive and respond to customers efficiently; reduced service turnaround to 48 business hours, with 85% delivered within 24 hours. • Built and launched a centralized HR website (infrastructure and content) in under three months, driving consistency and concurrent employee access to information across all locations, on time and budget.• Realigned team and automated processes, improving productivity in generating and analyzing talent acquisition reports and HR metrics reports, attaining respective productivity gains of 208.3% and 42.9%.• Developed the team, directing and cross-training to eliminate service gaps; and change managing workflows. • Led initial development of web-hosted HR Dashboard, resulting was a strategic and daily, one-stop resource for leaders.

Marymount Hospital

"How Career-Advancing HR Promotions Opened the Door to Operations Executive Leadership" Little did I know, achieving a progressive career of promotions in HR would someday result in being tapped for each director and above role during my Cleveland Clinic career. Becoming a recognized strategic business partner accelerated when I led strategic workforce and organizational initiatives for the hospital.• Reduced non-salary expenses by 50% annually with the major redesign of the HR operations while directing all HR functions, performance management, compensation, policy, employee relations, labor relations, and international and domestic recruitment at Marymount. The accomplishment became a pathway to partnering with corporate HR for benefits administration and to drive Cleveland Clinic system integration, greater consistency, and efficiencies. • Analyzed, consolidated, and standardized compensation pay range, pay grades, titles, exempt/non-exempt status, and job descriptions to align and integrate acquired hospitals into a system-wide compensation model partnering with Corporate. • Initiated new customer service and employee engagement surveys for the regional community hospitals; aggregated and presented results to each for strategic planning. Led successful multiple interventions for low performing departments. • Managed HR regulatory compliance with FMLA, ADA, FCRA, E-Verify, Title VII, Section 504 Rehabilitation Act, OHSA, New Hire Reporting, Equal Pay Act, ERISA, etc., as well as for four (4) successful The Joint Commission surveys, plus dozens of CMS, DOH, CAP, and CARF surveys, ensuring continued government funding for critical programs.• Achieved 100% successful outcome with no findings determinations on EEO/OCRC complaints. • A corporate-wide instructor taught core leadership development courses.• Other accomplishments that impacted recruiting, onboarding, orientation, career development, succession planning, etc.

Marymount Hospital

Marymount Hospital

Marymount Hospital

Marymount Hospital

Brooklyn, Ohio

Global manufacturer with 1,000+ employees and 15 locations in North America and Europe.Assisted with HRIS, compensation and benefits, recruitment, workers’ compensation and safety, performance management, employee relations, orientation and training, awards and recognition, and event planning.

Master Business Administration—Mba, Strategic Management & Healthcare Management Programs

MBA - Strategic Management (July 2010) / Healthcare Management (Feburary 2011)

Certificate In Genealogical Research

Bachelor Of Arts - Ba, Business Administration—Human Resources And Management Emphasis

Education record