Christina Kender Email & Phone Number

West Allis, Wisconsin, United States

Brookfield, Wisconsin, United States

- Owned and developed product strategy roadmap, translating ideas into actionable plans, and ensuring their successful completion.- Achieved a rise in user adoption and engagement by working closely with stakeholders, leading to higher customer satisfaction and retention rates.- Facilitated the implementation of a global software process application for.

- Crafted a vision & defined roadmap, prioritizing user facing features.- Restructured CRM workflows, leading to a 15% reduction in processing time and increased productivity across departments within 4 months.- Utilized data to inform hypotheses, resulting in a 25% improvement in product performance, elevating user satisfaction

Delafield, WI

- Led product development life cycle, delivering innovative software solutions that improved user experiences, resulting in increased product-market fit.- Championed A/B testing to iterate on product features, resulting in a increase in user engagement.- Utilized data-driven insights to identify opportunities for product improvement, leading to an increase.

Waterford, WI

- Led team to successfully transition 100+ clients, ensuring smooth and effective onboarding, and improved customer experience.- Led successful transitions for enterprise-level clients, resulting in $13.6M in transition revenue and increased client satisfaction.

Waterford, Wisconsin

- Product Owner for Business Intelligence Analytics Scrum Team.- Identified, analyzed, and prioritized complex problems into business requirements.- Led the development of 2 Business Intelligence dashboards resulting in a 20% increase in data-driven decision making and improved operational efficiency.

Waterford, Wisconsin

- Supervised 8 client specialists, contributing to a 25% improvement in executing strategy and product delivery.- Led the expansion of the client specialist team by 50%, resulting in support for 84 additional clients and $8.6M in added revenue.- Led a cross-functional team to successfully manage enterprise-level clients, contributing to $2.3M in annual.

- Acted as a trusted consultant for clients, offering expertise and guidance.- Collaborated with implementation and sales teams to define service scopes for new clients.- Utilized project management principles to create client-specific procedures and SOPs.- Developed standardized annual business review and metrics report templates.- Selected to train.

Waterford

• Manage daily interactions and reporting for vehicle reimbursement programs.
• Utilize project management principles to plan work and establish processes, including creating standard operating procedures for each client.
• Develop and deliver professional presentations, communications, training, reports, metrics analysis, and business recommendations.
• Receive and process participant information for reimbursement report adjustments, overseeing the report-to-payment process to ensure accuracy and meet deadlines.
• Established a reputation for successfully collaborating with challenging Fortune 500 and enterprise-level companies.

Greater Milwaukee Area

• Recruit, oversee, and support volunteers, students, and staff within their roles throughout the planning process and at the annual seminar
• Coordinate and develop team building, discussion panels, workshops, and volunteer service
• Cultivate relationships with high schools around the state to ensure nomination each year
• Fundraise $40-50K each year to provide annual seminar experience at no cost to all 200+ students

Provide individualized therapeutic massage sessions for clients. From Swedish to deep tissue massage techniques.

Menomonee Falls, WI

• Collaborate with other departments to aid in efficiency and effectiveness of the educational funding process.
• Manage and maintain the “Ready-To-Send” reports to approve student aid after each start.
• Perform “Need Analysis” to ensure that student Financial Aid Applications have been filled out accurately.
• Utilize resources to ensure accurate file assessment according to compliance requirements.
• Design and implement training materials and presentations on updated policies and procedures.
• Counsel students on the importance of financial commitment and the obligations of loans, grants and scholarships.

• Design curriculum and implement programming for high school leadership seminars.
• Coordinate and develop team building, discussion panels, workshops, and volunteer service.
• Organize recruitment of students and volunteers for annual seminar
• Cultivate relationships with high schools around the state to ensure nomination each year.
• Fundraise to provide annual seminar experience at no cost to all 200+ students.

• Prepare and present financial aid packages to applicants.
• Post charges and process financial aid disbursements to student accounts.
• Coordinate and represent the institution at open houses, tours, recruiting events, and job fairs.
• Create and distribute course and clinic schedules to staff and students using Excel.
• Maintain, update and implement the current curriculum, instructor guides, student guides, and course materials.
• Assist in the creation of new curriculum, instructor guides, student guides, and course materials.

Greater Milwaukee Area

• Assist admission coordinator with open houses, tours, recruiting events, and job fairs.
• Establish connections with community employers to provide students with employment opportunities.
• Filing, organization of new student files, and preparation of recruitment mailings.
• Create and distribute marketing flyers for enrollment sessions.
• Foster relationships and serve as a liaison with prospects and applicants throughout the admission and financial aid process.
• Assist prospective students in filling out their Federal Application for Student Aid.

Assist customers and effectively deal with customer complaintsAssembly and bagging of dry cleaned clothes

Assisted in initial interviews and program training. Worked with youth to set goals and prepare themselves for collegeAdvised students in college application and financial aid process

Created scanning profile and training system for ImageNowLinked scanned in documents to PeopleSoft student profiles Data entry/quality assurance of archived and new student records

Assess inventory and enter data into computer systemOrganize inventory room and set up bar coding systemGeneral maintenance and landscaping

Served as a college coach for studentsTaught a class on leadership, time management, and self-esteem

Bachelor Of Science Degree, Educational Studies

Activities and Societies: Kappa Tau SororityMajor in Educational Studies - Youth Leadership with a focus on Non-Profit Management

Certifed Massage Therapist, Massage Therapy

756 hours classroom/coursework/clinical practice

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Class Officer all 4 years; National Honors Society; Women's Choir; Chamber Choir; Band; Forensics.