● Manage all aspects of assigned properties while operating under the financial guidelines/budget. ● Create build outs/office plans to fit tenants needs with company architect and assist with selection of décor with new tenants. Inspect and arrange maintenance to meet company standards and city ordinances. ● Maintain a positive, productive relationship with brokers, prospects, tenants and vendors to expand business and improve operations.● Approve and enter invoices using QuickBooks.

Responsible for leasing, marketing and maintaining positive resident relations of multi-family residential dwellings.● Present properties through knowledgeable property market status. Determine the needs, living standards and economic viability of prospective tenants.● Negotiate leasing terms, conditions and close deals. Confirm rental application, employment/income verification and landlord references. Preparation and review of lease agreements, renewals, eviction notices and legal documentation.● Work directly with the superintendent coordinating completion of home renovations, inspections and move-in status. Process maintenance/service requests and follow up.

Coordinated daily operations at multiple, privately owned, full service professional office environments, focused on comprehensive support for entrepreneurs to fortune 500 executives.● Managed sales, building tours, tenant lease document preparation and payment processing.● Oversaw tenant occupancy and coordination of office preparation, phone programming and furniture selection to create the perfect experience for our guests.● Reviewed monthly rent roll and scheduled charges as well as collection of late payments and tenant shut-off report for corporate billing review.● Managed reception and client specialist, maintenance, marketing and leasing staff, as well as coordinated all external vendors for building.

Responsible for multiple locations, reported directly to equity partners and core regional management team to prioritize and execute operational tasks.-Responsible for all of the AP/AR using QuickBooks. Managed vendor payments/statements, house accounts, monthly receipts and balanced bank statements. -Reviewed all payrolls, new hire paperwork, disciplinary action/write ups for over 100 employees, including all unemployment and workers compensation claims. -Responsible for state licensing renewal of business, public way use variances, public signage and parking for all locations in Illinois.-Coordinated private events for groups up to 200 guests. Obtained signed agreements and credit card payments. Detailed the food and beverage menu with the head chef, restaurant manager and booking client. Assisted with décor specific to event and finalized all details.

Acts as company liaison between owner and clients for this leadership training company, providing leadership training, critical communication, time and stress management, change management and team building sessions.•Point of contact for all client calls, obtain client information and set up training sessions, course materials, venues and catering.•Manage training session calendar/agenda; arranging hotel accommodations/car rental and making travel arrangements’ for all associates/trainers coordinating with all training sessions.•Handle all accounts receivable and payable using QuickBooks/Intuit•Update/ maintain company webpage, advertising and social media of upcoming sessions and training content.

Planned and supervised daily operations at one of multiple Physical Medicine & Rehabilitation (PM&R) offices. -Directly supervised and trained a staff of 13 employees to follow practice policy. Coordinating those policies of the practice with more than 20 Psychiatrists, Nurse Practitioners and RN’s. -Assured successful completion of employee recruiting, hiring, employment paperwork and training. Completed all yearly evaluations/reviews, personnel performance concerns and disciplinary action. -Routinely monitored staff function, assuring staff meet expected metrics. Met regularly with staff for consistent communication and direction and implemented a documented meeting process with the practice partners.-Participated in the development, implementation and monitoring of practice policies and procedures to assure HIPAA compliance. Implemented new policies and re-trained employees as needed to meet Joint Commission requirements. -Physician support: Monitored the physician’s location and coverage schedules, created a vacation/time-off calendar and managed the resident’s schedules to assure appropriate patient scheduling. -Customer compliance: Created a new formal discharge process for patients. Responsible for DEA RX review forms and submittals for all medical staff. -Managed the team responsible for collection of patient balances and payment arrangements, as well as verification of insurances/co-pay qualifications.

Responsible for Managing and coordinating all aspects of this IT Certification business. Acted as liaison between owner and team associates.•Developed and maintained company policies/producers in master database. •Worked directly with Accredited Training Providers nationwide.•Set up Power Point presentations/conference calls with new and prospective ATO’s, communicating company procedures/policies and invoicing. •Sole contact for all candidates, reviewing of certification options/pricing and scheduling of exams.•Balance and reconciliation of accounts payable and receivable. Weekly/Monthly reporting.

Provided administrative/operational support for three locations throughout Northern Michigan in this successful restaurant organization. Promoted within two years to Assistant Manager.•Daily cash & sales, labor tracking, entertainment schedule/booking, process petty cash, and bank transfers/deposits.•Payroll, new hire paperwork/employee changes. Handled scheduling and personnel issues with reporting to corporate HR Director.•Entered all accounts payable into Great Plains accounting system, cut vendor checks, reconcile bank statements and apply cash receipts against customer accounts.•Maintained meeting notes for monthly managers’ meetings, profit /loss meetings, planning and implementation of new promotions and advertising.•In-house training on up-selling, product knowledge and guest presentation.•Detail, coordinate and execute weddings and catering events both in-house and off site.Continued…