Christina Lamanna Email & Phone Number

Tallmadge, Ohio

North Canton, Ohio

• Guide school districts through the process of implementing ClassHub, a classroom management system. • Manage multiple school district implementations and timelines to deliver product on time.• Provide direct customer training and support via phone, email and remote conferencing.• Assisted with the development of product education for customers.• Design internal business processes to support customers and the implementation of software.• Integrate internal processes with multiple departments to ensure customers have a smooth transition from purchasing to fully implemented. • Develop and maintain technical documentation for product. • Define goals and establish the roadmap for product development.• Work closely with software developers to problem solve issues.• Support a variety of platforms such as Windows, Chrome OS, iOS and macOS during installation.

Cleveland/Akron, Ohio Area

• Collaborate with application software vendors to investigate and resolve problems. • Strong analytical ability that produces thorough investigations and accurate resolutions to problems timely. • Work closely with senior leadership to analyze data and assist in the design of processes to support the goals of the organization. • Possess strong skills in application and management of work process re-engineering. • Effectively manages projects, implementations, multiple tasks and responsibilities in order to meet timelines. • Translate technical knowledge into instructions / procedures usable by non-technical staff. • Conduct end-user training and provides direct user support for financial / clinical applications.• Provide and support process integration with other software applications utilized by the agency. • Ability to work well within a team environment by accepting and offering constructive feedback, supporting team goals and encouraging other team members both inside and outside the department. • Respond quickly under pressure when problems arise with any system or application.

Cleveland/Akron, Ohio Area

• Worked with software vendors to investigate and resolve problems. • Managed multiple tasks and responsibilities in order to meet timelines. • Conducted end-user training and provides direct user support.• Collaborated in a team environment to reach agency goals.

Stow, Ohio

• Designed, coded, tested and trained users on new application features.• Analyzed, manipulated, programmed and tested custom programs for the importing and exporting of eligibility / provider data.• Authored several utility applications to provide efficiencies to daily end-user tasks.