Christina Lamanna Email & Phone Number

Tallmadge, Ohio

North Canton, Ohio

• Guide school districts through the process of implementing ClassHub, a classroom management system.
• Manage multiple school district implementations and timelines to deliver product on time.
• Provide direct customer training and support via phone, email and remote conferencing.
• Assisted with the development of product education for customers.
• Design internal business processes to support customers and the implementation of software.
• Integrate internal processes with multiple departments to ensure customers have a smooth transition from purchasing to fully implemented.

Cleveland/Akron, Ohio Area

• Collaborate with application software vendors to investigate and resolve problems.
• Strong analytical ability that produces thorough investigations and accurate resolutions to problems timely.
• Work closely with senior leadership to analyze data and assist in the design of processes to support the goals of the organization.
• Possess strong skills in application and management of work process re-engineering.
• Effectively manages projects, implementations, multiple tasks and responsibilities in order to meet timelines.
• Translate technical knowledge into instructions / procedures usable by non-technical staff.

Cleveland/Akron, Ohio Area

• Worked with software vendors to investigate and resolve problems.
• Managed multiple tasks and responsibilities in order to meet timelines.
• Conducted end-user training and provides direct user support.
• Collaborated in a team environment to reach agency goals.

Stow, Ohio

• Designed, coded, tested and trained users on new application features.
• Analyzed, manipulated, programmed and tested custom programs for the importing and exporting of eligibility / provider data.
• Authored several utility applications to provide efficiencies to daily end-user tasks.