👋 Hi there! I’m Christina Lam, a performance-focused and results-driven IT professional. I take pride in enhancing service delivery, supporting innovative initiatives, customer service and process improvement. With over 15 years of experience in IT managed services and project management, I’ve successfully managed technical projects, aligned strategic direction, collaborated across multiple teams, and provided executive-level reporting on project statuses. I am well versed in KPI's, SLA's, CSAT, NPS, call centers. My commitment to providing quality results, fostering a collaborative environment and working with integrity is what drives my passion for success. 🚀 I bring to the table proficiency in Leadership, Global IT Support Operations, Project management, Service Delivery, Managed Services, Client Relationships, Continuous improvement, Support metrics & KPIs and Customer Support. I have the skills to collaborate across all levels of an organization with strength in communication and adaptability. I maximize operational processes, lead global teams, manage projects, and enhance customer experience in fast-paced changing environments. 🔑 My efficient leadership skills and analytical thinking are complemented by an unwavering commitment, strong work ethic, professionalism, and accountability. Let’s connect! You can reach me here or through Christinalam1@gmail.com.