- Professionally handle incoming requests from internal/external customers and ensure that issues are resolved both promptly and thoroughly.- Document service requests and enter into helpdesk database for tracking- Provide customized support defined by project- Provide technical support for company products and proprietary software- Provide technical training for company products and proprietary software to end-user community- Provide internal operations and facilities support as directedWork in a fast-paced environment, interfacing with senior management

- Researches information, complies statistics, computes and analyzes various data and sources; prepares various complex reports, summaries, or replies to injuries; advises and directs other support staff in the department/division; relieves administrator of some administrative responsibilities; assists Associate Commissioner(s) and staff in problem solving, project planning, and development and execution of state goals and objectives; and interprets and communicates departmental/division policies, procedures, rules and regulations.- Performs other duties and responsibilities which may include: taking minutes, answers telephones; directs visitors; resolves or refers a range of complex administrative problem and inquiries; serves as a liaison with other departments and external constituencies in the resolution of matters concerning the activities and operations of department/division.- Establishes, maintains, and update files, databases, records, and other documents; sorts, screens, and distributes incoming and outgoing mail; composes and work processes a variety of complex documents and correspondence using knowledge of scientific, literary or other technical terms and which may be confidential in nature; performs data entry; processes forms; arranges logistics for special projects and events such as conferences, office activities, meeting and seminars; schedules appointments for senior staff members; makes travel and lodging arrangements; budgets, and financial reporting system reports; orders, stocks and distributes office supplies; uses various software applications, such as spreadsheets, relational databases, statistical packages, and graphics packages to assemble, manipulate and format data and reports; coordinates with other departments to accomplish specialized tasks by obtaining relevant data; researches information, complies statistics and gathers and computes various data; prepares special or recurring reports, summaries, or replies to inquiries.

- Assist the Chief Executive Officer with her daily schedule and duties, to include managing her calendar, commitments, and travel arrangements (planning itineraries, developing agendas and meeting materials, reporting expenses, etc.). - Receiving and interacting with visitors;- Answering and managing incoming calls;- Arranging meetings and conference calls (including coordinating all meeting logistics, developing agendas and meeting materials, etc.);- Drafting correspondence and presentations;- Providing other daily support to staff as needed.- Managing the inventory of office supplies, ordering additional supplies as needed and ensuring that costs are appropriately managed;- Assisted with office move and space allocations, layouts, and floor moves as required; arranging for and supervising building maintenance; - Maintaining office facilities and equipment by assisting with procurement and routine maintenance and upkeep.

- Successfully manage Buy a Brick program for $25 million capital campaign- Supervise State Charitable Solicitation Registration process resulting in the achievement of good standing in all 50 states- Implemented tracking systems for, and manages, departmental budget- Assist with overall image with Corporate Advisory Group- Working with other departments to help with Development cleanup; Brainstorming ideas and various projects- Plan and manage campaign booths to be used at NSTA National and Area conferences as the polished donor-facing platform for the capital campaign- Organize donor receptions, committee meetings, and collaborates on corporate sponsored science education competition events resulting in the continual and fastidious stewardship of all donors- Successfully created organizational systems for, and supervises maintenance of, all foundation, corporation and individual donor files within the donor database- Oversee gift-processing (gift entry, acknowledgment letters, pledge reminders, invoicing) resulting in a reduction of processing time from 1-2 months to 1-2 weeks.- Provides general administrative support to program area - Successfully maintains organizational systems for all foundation, corporation and individual donor files within the donor database – iMIS, Aptify and e-Tapestry - Implemented scoring system for the Southwest Airline Travel Scholarship giveaway and successfully processed 150 applications, resulting in the expedited completion of contest through upper level management

- Maintained a system to provide timely and thorough information and prepare all necessary paperwork regarding general employee information, Performance Appraisal Plans and performance reviews (both mid-and end-of-year), promotions, awards, due dates, and completion of actions for TC 2100 – Work Group 2180s- Maintained the day to day management and operation of cost center activities- Assisted Supervisory Patent Examiners with the handling of End of the Year Awards and Certificates- Provided detailed reports for the following: o end of the fiscal year production report for each Examiner and Work Group as well as a cumulative reporto status reports of 8 month pending applications, 2 Month Amendment cases as well as “After Final’s” & overdue Final caseso status report of our “Printer Rush’s for Technology Center 2100”o Production percentages for each Work Group every bi-week for the entire Work Group cumulative as well as per Art Unito Workflow Points report for entire work group for bi-weekly distribution- Responsible for the Quality Assurance project for Supervisory Patent Examiner’s reviewing and summarizing Primary and Junior Examiner’s cases.- Maintained current asset/property accountability records including regular inventory procedures, attend all necessary meetings, and keep designated individual(s) informed as to current practices and procedures- Maintained the copiers and the facsimile machines including acquiring and replacing toner and paper and coordinating needed repairs

- Answered incoming calls on multi-line telephone and/or switchboard, directed callers as appropriate, and take and refer messages; greeted visitors and customers- Provided orientation for new and temporary staff; maintained employees manual - Assisted with preparation of job descriptions, policies and procedures; assisted with building human resources departments from the ground up; scheduled interviews- Established, maintained and retrieved a variety of computerized and manual files, logs, and other records and documents- Compiled, organized, tallied, records and distributed a variety of materials and/or data- Scheduled meeting and conference rooms; assisted with meeting arrangements- Opened, processed and distributed mail- Maintained office supply levels and advise appropriate party of necessary purchases- Operated a variety of office equipment; provided back up and peak-load coverage for others- Coordinated office events