Christina Drake, Capm Email & Phone Number

Austin, Texas Metropolitan Area

Providing results-driven business consulting service, specializing in Customer Success, Project Management, Organizational Process Improvement, and People Leadership Training. With a deep understanding of the unique challenges faced by startups and small businesses, we deliver targeted solutions to catapult your success.

San Francisco Bay Area

Owned all new customer onboarding, training, and account management for a portfolio of 8 accounts. Served as a trusted advisor and product expert to clients and a key consultative partner to stakeholders. Directly and indirectly, supported the end-to-end implementation of all company accounts to ensure seamless program launches and strong client adoption..

Austin, Texas Metropolitan Area

Drove planning, customer-facing implementation strategy, and account management for all customer-facing operations. Optimized the customer experience by mapping the customer journey, driving relationship building, and leveraging best practices. Fostered a fun work culture to boost business development and employee retention. Identified areas for continuous.

Austin, Texas Metropolitan Area

Led Customer Success operations, technical implementation consulting engagements, and project management for a portfolio of 10+ customers. Worked directly with key accounts to optimize schedules and priorities and ensure on-time delivery. Owned the new partner onboarding process and communicated the progress of project initiatives to internal and external.

Austin, Texas Metropolitan Area

Managed the book of business for 35 Real Estate agents. Prioritized all finances, accounting, audits, client relationship management, and contract management to enable successful closing of 250+ properties annually. Served as the first point of contact to customers; built trust and converted clients into advocates, leveraging successes for references.

Austin, Texas Metropolitan Area

Instrumental leader in creating a culture of operational excellence through employee engagement, talent development, and ongoing business improvements. Served as a trusted advisor to the executive leadership team; analyzed operational processes and presented solutions for standardized workflows. Optimize the employee experience from recruiting to.

Austin, Texas Metropolitan Area

Worked directly with the executive team to optimize scheduling, calendars, meetings, and travel. Collaborated cross-functionally to ensure alignment on company vision, mission, priorities, and projects. Partnered with product development to ensure the timely delivery of product initiatives required for the successful completion of client projects. Planned.

Austin, Texas Metropolitan Area

Built lasting client relationships by consulting with clients to uncover needs and goals. Proactively monitored staff performance and facilitated annual reviews; created clear paths for growth and boosted employee engagement. Conducted staffing analysis to support company growth and scalability. Engage with clients to ensure retention, adoption, and.

Austin, Texas Metropolitan Area

Managed client engagements to ensure a best-in-class experience across Professional Services and training. Monitored contract performance to support compliance with contract requirements. Assisted with new talent recruiting and onboarding; developed 90-day new hire ramp-up plans. Coordinated company events, training sessions, retreats, and annual meetings.

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area