I am an analytical, resourceful, and customer-centric leader with exceptional communication skills, strong business acumen, and 12+ years of client-facing experience. I bring excellent listening, planning, and consulting skills to dive into customer needs, uncover pain points, and guide clients through large-scale decisions and changes. As a natural people-person and relationship builder, I seamlessly weave internal teams across the business together for the sake of the customer. I am driven by emotional intelligence, honesty, and ethics, along with the understanding that customers succeed when stakeholders work together to deliver the vision.12+ years in Client Services11+ years in Project Management & Account Management3+ years in Engineering ManagementCareer Highlights⫸ Achieved 100% on-time Graduation Rate for Enterprise Level Clients.⫸ Generated over $400k in upsell pipeline for sales team within 6 months of hire.⫸ Reached 110% of goal and ranked #1 Pipeline Generator on Enterprise Onboarding team Q4 2021.⫸ Maintained 9.8/10 client satisfaction score Q3 & Q4 2021 across all Enterprise Onboarding Clients.⫸ Managed Fortune 500 relationships and government agencies for end-to-end technology implementation.⫸ Co-managed teams of 25+ engineers and 4 direct reports (project managers and customer success associates).I am a relationship builder and always looking to expand my professional network. I invite you to connect or reach out.