Christina Poon Email & Phone Number

Atlanta, Ga, Us

New York, Ny, Us

Montreal, Qc, Ca

• Owned roadmap and deliverables to build and refine fraud prevention and chargeback disputing services across all global internal and B2B product verticals• Owned payment fraud protection services processing ~1MM orders of $402MM monthly revenue utilizing payment providers Adyen, Braintree, and alternate payment methods (APM) PayPal and ApplePay• Launched fraud prevention for Hopper Web, Hopper for Business, and two other partners (including Capital One travel)

Seattle, Wa, Us

• Managed prioritization and performance for 8 software developers to build and maintain volume forecasting products optimizing Amazon’s increasing transportation network launched across hundreds of Fulfillment and Sortation Centers in North America and Europe• Effectively coaches direct reports with recent Manager Satisfaction score of 4.8 (11% above 4.2 company benchmark) and Effective Communication and Decision-Making scores of 4.8 (9% above 4.4 benchmark)• Drove operational excellence achieving an average readiness score over 98 of 100 for critical events (Prime Day, Q4 Peak, Prime Early Access)• Launched Foresight Configuration-Based Forecasting framework which reduced experimentation time from 3 months to 3 weeks• Directed team through analyses, experimentation, and model improvements to reduce WAPE up to 3,500 bps (72% to 37%)• Led cross-functional team to design and implement ML forecasting model for launch of 800,000 sf Air Hub processing up to 1M shipments daily• Led team to launch log-normal distribution forecasting model to entire NA and EU forecasting-enabled Fulfillment Center network (100+ sites) reducing flat sorter WAPE by 15.75% and shipping sorter WAPE by 5.9%.• Discovered and drove team to fix a timezone error resulting in WAPE reduction up to -15.3% across all forecasting time bins

Chicago, Illinois, Us

• Achieved aggressive product build and demonstration to senior leaders 1 week ahead of schedule to secure technology investment• Owns product vision and backlog building a cutting-edge claims management tool with built-in connectivity to digital partners• Leads 8-person global Agile scrum and kanban software development team creating claims tool within an aggressive 6 months• Assessed value, developed cases, and prioritize user stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product and company vision• Work closely with senior leadership, UX, platform architects, and full-stack development teams to align products and roadmap• Manages external communication and negotiation with stakeholders and partners to align on priorities and delight customers

Santa Clara, California, Us

• Managed career development for 8 full-time direct reports and 1 interns on the functional probe product development R&D team• Managed 20-person Agile software development team to convert code, verify, and validate 500+ tests to qualify a new high-volume automated test equipment (ATE) platform within 18 weeks• Planned bi-weekly sprints and ran daily scrums to increase visibility and rapid issue resolution for an on-time test program delivery• Led 7-month training series to build knowledge of C++ probe code, flash memory, debug, and development of 3D NAND probe team• Evaluated headcount needs, planned project timelines, deployed Agile Methodology for Software Development within JIRA, and staffed teams for a large, cross-site, cross-functional R&D team to develop 3rd generation 3D NAND probe code with brand new process technology • Led cross-functional project team of 14 engineers to document 143 test specifications to enable an on-time start to probe test program coding• Represents department at campus recruiting events, coordinates phone interviews, and conducts technical interviews for onsite candidates; increased team size by 100% in one year

Santa Clara, California, Us

• Provided critical technical guidance and leadership of test engineering to engineers and senior management to build expertise and establish efficient processes Intel’s first 3D NAND HVM production facility to meet Product Readiness Qualification 10 weeks ahead of commit date• Received Site Recognition Award for team’s role modeling on teamwork and risk taking for enabling wafer-level burn yield improvement (BYI)• Received Department Recognition Award in Operational Excellence for BYI enablement, accelerating shipment of multi-die stack engineering samples• Advised as part of a cross-site team to determine ATE qualification criteria achieving F68 First-of-a-Kind tool readiness 3 days ahead of schedule• Served as primary point-of-contact for partner company probe activities and two Level 1 Task Forces; solving critical production quality concerns• Planned and staffed local team to qualify 1st F68 high-die stack yield acceleration production test program and system for 3D NAND SSDs

Santa Clara, California, Us

• Designed and validated new tests to qualify cell performance to meet 3D NAND datasheet specifications and production start requirements• Received Department Recognition Award in Operational Excellence for reaching 2D NAND product timeline one quarter ahead of schedule• Represented NSG at multiple campus recruiting events, conducted phone interviews, and recommended candidates• Coordinated with partner company to establish method to securely submit testjobs for engineering wafer requests across 3 global sites• Drove design for generic loadboard PCB design for use on all future NAND and 3DXP architectures, reducing annual capital costs by $9K• Owned the implementation of new screen as part of cross-functional task force to troubleshoot observed issue of high threshold voltage causing downstream die failure• Designed, validated, and correlated new wafer-level tests qualifying 2D NAND cell performance and improve fab yield• Recruited and screened intern and full-time positions as part of NSG management team that increased headcount by 20%• Led team of two senior test engineers to re-design an automated test equipment loadboard for setup, backwards compatibility, and future proofing• Identified efficiency bottlenecks to create automated datalog transfer process reducing per-datalog engineering time by 98% and built a legacy database for other automated data analysis reports• Proposed and implemented self-correlating Probe code to store standards information on ROM which reduced database size by 60%• Experience with automated test equipment (ATE) in both engineering and high-volume manufacturing environments• Explored, wrote documentation, conducted training, and subsequently deployed custom Eclipse IDE package for use by Probe team engineers

Champaign, Il, Us

• Illinois Scholar for undergraduate research in the field of Human-Computer Interaction (2 years)• Undergraduate research assistant working directly for the Department of Computer Science.

• Led and mentored a group of 20 engineering freshmen in a faculty-sponsored independent design project and their first year at UIUC.

Bethesda, Md, Us

• Analyzed ten years of daily NOAA weather data to support SolSTES Solar Energy Testbed• Investigated heat transfer fluids to implement utility-scale renewable energy for North America (Arizona & Florida)• Functioned as part of a team to integrate and test combat, electronic, and radar elements of the Aegis Weapon System• Operated with a focus on the Data Link radar communications system utilized by the U.S. Navy and its allies

Brea, California, Us

• Reported directly to European Lean Six Sigma Manager for Ireland• Compiled Work Balance Charts for all six reagent manufacturing lines• Reorganized and optimized Autoclave process as a member of a Kaizen Burst team

Toyota City, Aichi Prefecture, Jp

• Designed and executed the automation of the Tire Pressure Monitoring System label scanning process• Tested and evaluated various auto-guided robots as part of an ‘AGV highway’ investigation• Improved health and safety of Manifest and VIN label printing room• Proposed and implemented LED lighting scheme to replace fluorescent lighting over TPMS process

Randolph Afb, Tx, Us

• Worked alongside a Senior Non-Commissioned Officer (NCO) in Munitions Supply & Management, Conventional Maintenance, and Inspection at Dyess AFB• Operated as part of a foreign object damage prevention team for B-1B Lancer and C-130 Hercules

B.S., Electrical Engineering

Education record

General Engineering, Dynamics, Chemistry, Physics, Military Science