Recruitment, interview, develop, train, and retain qualified personnel for 3 locations. Ensured shift coverage for each location. Monitor, identify, assess training needs in order to coach employees to create and implement organization and training plans meeting job requirements. Ensure that all HR related policies are followed Use in store information to identify problems and create action plans. Ensure that customer complaints are resolved Solicit feedback from… Show more Recruitment, interview, develop, train, and retain qualified personnel for 3 locations. Ensured shift coverage for each location. Monitor, identify, assess training needs in order to coach employees to create and implement organization and training plans meeting job requirements. Ensure that all HR related policies are followed Use in store information to identify problems and create action plans. Ensure that customer complaints are resolved Solicit feedback from customers during every visit. Implement plans that measure and build sales and transactions. Follow-up on individual stores to see that preventative maintenance plans are followed. Show less

Manages all reporting metrics and results for retail locationWorks to continually drive success by monitoring and driving the store locations’ progression towards meeting sales.Manages, facilitates and executes training efforts, including one-on-one shadow training, role plays, and classroom style training Develops and maintains performance expectations and action plans for all direct reports Manages employee performance, serves as coach and mentor and administers… Show more Manages all reporting metrics and results for retail locationWorks to continually drive success by monitoring and driving the store locations’ progression towards meeting sales.Manages, facilitates and executes training efforts, including one-on-one shadow training, role plays, and classroom style training Develops and maintains performance expectations and action plans for all direct reports Manages employee performance, serves as coach and mentor and administers corrective actions and terminates personnel as deemed necessaryProvides leadership, motivation, direction, guidance, and the support necessary to achieve company, customer, and client program objectives while driving increased employee engagementSets, maintains and monitors personnel work schedulesManages physical facilities for brand compliance and assures proper appearance and functionality of POP displays and electronic equipmentManages and drives top performance results through promoting products to customersServes as lead in handling and resolving customer issues and escalationsUpholds and reinforces all company policies, practices and proceduresReinforces proper dress code and professional appearance alwaysReports store issues, challenges and successes to upper management in a timely mannerCommunicates daily via email and phone with the leadership and field team to ensure they are on track with objectivesEnsures the timely completion of various administrative responsibilities.September 2017 - Rising Star AwardJanuary 2018 - Top Gun AwardPart of the retail start up program Show less

Utilized unique talents, passion for technology, and excellent customer service skills, to create the ultimate in-store experience and turn customers into loyal Verizon fans.Actively listened to customers and then provided them with solutions that were exactly what they need.Excited customers about how new products could enhance their lives.Taught customers the best things about their products so they could immediately enjoy them.Built genuine customer… Show more Utilized unique talents, passion for technology, and excellent customer service skills, to create the ultimate in-store experience and turn customers into loyal Verizon fans.Actively listened to customers and then provided them with solutions that were exactly what they need.Excited customers about how new products could enhance their lives.Taught customers the best things about their products so they could immediately enjoy them.Built genuine customer relationships by earning their loyalty and trust.Used my passion for technology and resourcefulness to generate sales.Trained and mentored new hire employeesWorked in other locations to build other winning teamsCreated contests within store to achieve sales numbers by motivating employeesWinner's Circle 2015 - Top 10% Regional Sales Show less

Adhered to Standard Operating Procedure for functions such as daily cash management, payroll processing, scheduling, store expense tracking and IT help desk ticket maintenance.Provided employee coaching, training, and validation of department and store shrink plans.Ensured all Standard Operating Procedures for transactions and interactions at the front of the store were followed including: checkout, pickup, returns / exchanges / trade-ins, and recycling.Prepared and… Show more Adhered to Standard Operating Procedure for functions such as daily cash management, payroll processing, scheduling, store expense tracking and IT help desk ticket maintenance.Provided employee coaching, training, and validation of department and store shrink plans.Ensured all Standard Operating Procedures for transactions and interactions at the front of the store were followed including: checkout, pickup, returns / exchanges / trade-ins, and recycling.Prepared and conducted team meetings, trainings and other special events to communicate clear goals to team.Provided input to store leadership on employee performance and development needs.Achieved district top performer recognition in 2013. Coached, Trained, and Developed up to 25 employees to build a top performing team.Supervised entire store (50+ employees). Show less

Delivered on all aspects of the sales experience within the department through all touch points with Best Buy.Drove positive outcomes of key sales indicators within the department in support of Revenue, Margin, and NOP goals.Integrated partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.Engaged customers using selling skills to build complex, connected solutions while maintaining a balance of high… Show more Delivered on all aspects of the sales experience within the department through all touch points with Best Buy.Drove positive outcomes of key sales indicators within the department in support of Revenue, Margin, and NOP goals.Integrated partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.Engaged customers using selling skills to build complex, connected solutions while maintaining a balance of high velocity and high service.Motivated, coached, recognized, and performance managed employees to reach their full potential.Resolved complex customer issuesCreated organization and a business model that created prosperous business metrics.Reduced EOL and Shrink numbers. Coached, trained and developed a new team of employees during holiday season. Show less

Engaged customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers felt supported and left delighted.Inspired customers by showing them whats was possible with technology.Used innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals.Provided personalized service and exceptional expertise for customers.Handled all aspects… Show more Engaged customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers felt supported and left delighted.Inspired customers by showing them whats was possible with technology.Used innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals.Provided personalized service and exceptional expertise for customers.Handled all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions.Developed, maintained and communicated strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.Made top performer within the company and district multiple months in a row Show less

Treated all individuals with dignity and respect while helping to support individuals to take control of their lives and to make wise decisions that enhanced their goals. Supported individuals to take on as much control as possible over the routines and activities in their home and helped teach, assist and support individuals in the community and at home so that the individual is able to learn, practice and master skills that enable him/her to enhance his/her status by assuming socially… Show more Treated all individuals with dignity and respect while helping to support individuals to take control of their lives and to make wise decisions that enhanced their goals. Supported individuals to take on as much control as possible over the routines and activities in their home and helped teach, assist and support individuals in the community and at home so that the individual is able to learn, practice and master skills that enable him/her to enhance his/her status by assuming socially valued roles. Helped support each individuals existing relationships and increase their network of friends and acquaintances by allowing them to insure that all individuals are supported to explore and express their interests for community membership. Assisted individual with daily hygiene needs (including personal care, brief change) and routine daily cleaning of personal space (if needed). Ensured that the health and well-being of individuals were met by accompanying individuals on appointments as needed, administering medications (or supporting them to self-medicate) in accordance with the Person Centered Plan, Licensure guidelines, DCH guidelines and the policies and procedures of Bay Human Services. Provided a well-balanced diet prepared to meet the individuals needs (when applicable), following all instructions given by the Physician and Health Care Coordinator (Program designated nurse). Implemented the Individual Plan of Service/Person Centered Plan and strategies as written and at the frequency stated in the plan. Collected data accurately and consistently followed written plan instructions, House Rules and intervention strategies as instructed. Maintained cleanliness of the home through daily, weekly, monthly cleaning duties; including laundry, dishes, bed making, vacuuming, offering opportunities for individuals to participate, learn and increase independence. Maintained all required certifications such as CPR/First Aid, medication administration. Show less

Treated all individuals with dignity and respect while helping to support individuals to take control of their lives and to make wise decisions that enhanced their goals. Supported individuals to take on as much control as possible over the routines and activities in their home and helped teach, assist and support individuals in the community and at home so that the individual is able to learn, practice and master skills that enable him/her to enhance his/her status by assuming socially… Show more Treated all individuals with dignity and respect while helping to support individuals to take control of their lives and to make wise decisions that enhanced their goals. Supported individuals to take on as much control as possible over the routines and activities in their home and helped teach, assist and support individuals in the community and at home so that the individual is able to learn, practice and master skills that enable him/her to enhance his/her status by assuming socially valued roles. Helped support each individuals existing relationships and increase their network of friends and acquaintances by allowing them to insure that all individuals are supported to explore and express their interests for community membership. Assisted individual with daily hygiene needs (including personal care, brief change) and routine daily cleaning of personal space (if needed). Ensured that the health and well-being of individuals were met by accompanying individuals on appointments as needed, administering medications (or supporting them to self-medicate) in accordance with the Person Centered Plan, Licensure guidelines, DCH guidelines and the policies and procedures of Listening Ear Inc. Provided a well-balanced diet prepared to meet the individuals needs (when applicable), following all instructions given by the Physician and Health Care Coordinator (Program designated nurse). Implemented the Individual Plan of Service/Person Centered Plan and strategies as written and at the frequency stated in the plan. Collected data accurately and consistently followed written plan instructions, House Rules and intervention strategies as instructed. Maintained cleanliness of the home through daily, weekly, monthly cleaning duties; including laundry, dishes, bed making, vacuuming, offering opportunities for individuals to participate, learn and increase independence. Maintained all required certifications such as CPR/First Aid, medication administration. Show less

Possessed knowledge of financial goals regarding sales, margin and shrink and took steps to improve the front end in these areas Engaged in friendly conversation with customers to build customer relationships, greet all customers, handled customers inquires and concerns, observed traffic to call for back up if needed Participated in the interview process for potential Checkout Service Associates and Service Desk Associates Trained and supervised Checkout Service and… Show more Possessed knowledge of financial goals regarding sales, margin and shrink and took steps to improve the front end in these areas Engaged in friendly conversation with customers to build customer relationships, greet all customers, handled customers inquires and concerns, observed traffic to call for back up if needed Participated in the interview process for potential Checkout Service Associates and Service Desk Associates Trained and supervised Checkout Service and Service Desk Associates and ensured that they completed all required tasks on a continual basis and communicated register errors to the proper management Facilitated dialogue between front-line associates and the store leadership team Recognized coaching opportunities to praise or correct performance of associates and ensured that associates were improving every day Worked closely with the HR Lead to ensure completion of compliance training of all department associates Understood Operations Workbench and utilized it to help maximize sales and reduce shrink Ensured that Money Order, Western Union, and Fishing and Hunting reports were run at the end of the day and turned into the cash office Monitored security alarms on front doors and logged all incidents in the Electronic Article Surveillance (EAS) logbook Trained and ran lottery machinesFollowed corporate guidelines relating to Merchandise Claims & Controls, Known-Loss merchandise, and Open/Empty Packages Conducted continuous tours of the checkouts, layaway and the service desk to prepare each register and podium for daily activity, ensuring that all required supplies were always available Worked closely with the Assistant Store Managers and Service Desk Associates to ensure that the Ad verification form was filled out weekly and rain check and suitable substitutes were noted Maintained accurate unit integrity by monitoring merchandise replenishment and ordering Show less

Maintained the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurantDelivered consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledgeMaintained speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needsRegularly took temperatures of the required products and recorded in the Time & Temperature Log… Show more Maintained the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurantDelivered consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledgeMaintained speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needsRegularly took temperatures of the required products and recorded in the Time & Temperature Log Worked in compliance with occupational health and safety legislationAssisted customers with their purchases, managed cash register, production of baked and cooler goods, inventory and truck management and sanitation practices. Show less

Maintaining or exceeding store sales, freight and storeroom maintenance, cash handling, and direct communication with general manager.