Christina Parker Email & Phone Number

Garrettsville, Oh, Us

Hudson, Ohio, United States

As a Call Center Manager, I over see performance targets for call center supervisors and agents. In doing this I establish performance goals for employees and provide feedback on methods for reaching those milestones, establish team priorities, maintain schedules and monitor performance. I also provide real-time coaching, guidance and feedback to Supervisors to achieve development goals. I evaluate employee performance, develop key skills and train personnel in equipment maintenance. Resolving… Show more As a Call Center Manager, I over see performance targets for call center supervisors and agents. In doing this I establish performance goals for employees and provide feedback on methods for reaching those milestones, establish team priorities, maintain schedules and monitor performance. I also provide real-time coaching, guidance and feedback to Supervisors to achieve development goals. I evaluate employee performance, develop key skills and train personnel in equipment maintenance. Resolving Escalated customer issues promptly and professionally to maintain satisfaction is also key. I am also involved in the interview process and provide feedback and engagement. Show less

Hudson, Ohio, United States

As a Regional Manager, supervisor, I oversaw a team of approximately 40 agents. I set targets and goals for them to achieve. I trained and coached them to provide excellent customer service to customers scheduling appointments by auditing their calls, providing real-time coaching, guidance and feedback to achieve development goals. Their workflow was minimized by training them in technical procedures and customer service practices. I also executed monthly performance plans with agents to… Show more As a Regional Manager, supervisor, I oversaw a team of approximately 40 agents. I set targets and goals for them to achieve. I trained and coached them to provide excellent customer service to customers scheduling appointments by auditing their calls, providing real-time coaching, guidance and feedback to achieve development goals. Their workflow was minimized by training them in technical procedures and customer service practices. I also executed monthly performance plans with agents to identify production gaps. By doing this, quality, top performing employees were developed to take over leadership positions. I also maintained schedules, and time off requests. Show less

Hudson, Ohio, United States

Directed and supervised a team of 40 in appointment setting and skill development. I audited the team performance with company standards and KPI's. I also monitored their performance, audited calls and provided constructive feedback to increase productivity and maintain quality standards. I established open and professional relationships with the agents to achieve quick resolutions for various issues. I also mentored and quided employees to foster proper completion of assigned duties.

Hudson, Ohio, United States

Provided excellent customer care by responding to requests promptly and prioritized customer needs. Trained new personnel regarding company operations, policies and services. I also followed through on critical inter-departmental escalations to increase customer retention rates.

Akron, Ohio, United States

I revised practices to improve efficiency, boost quality and meet goals. Boosted Team performance by developing customer service training materials and conducting trainings. I completed evaluations, set goals for employees. I also resolved customer complaints and issues, enforced company manual rules and regulations to set expectations clearly and consistently.