Christina Cowan Email & Phone Number

Philadelphia

My primary focus as CSA of Estate and Trust Settlement is to assist Relationship Managers with related client service, trust and investment account administration, compliance requirements, and other functions as required to maintain excellent relationships with clients and business partners.

Greater Philadelphia Area

A national start-up platform for top chef-made food production specializing in event catering, contracted meal delivery services, chef-centric pop-ups, virtual chef experiences and home meal delivery.●Strategically gained, nurtured, and retained client relationships that encouraged continuous new market reach and profitability, effectively aiding in Hungry's expansion from its $19.7M Series B funding towards its $21M Series C funding.●Crafted catering experiences with acute attention to detail; taking great care to listen to client needs, deliver superior menu selections, maintain targeted budgets, and identify and alleviate all logistical concerns all resulting in the consistent seamless delivery of elevated value that exceeded clients’ expectations and generated brand loyalty.●Collaborated with top-local chefs and quickly developed a broad knowledge of over 200 unique menus made up of over 15+ world cuisines.

Greater Philadelphia Area

●Captured all group dining and catering sales for 5 locations generating over $1.5 million in sales resulting in an increase YOY of 6.5%.●Generated over $40k in new business account revenue through networking, presentations, cold calling, grassroots business prospecting, and customer referrals.●Represented the brand in a variety of events including tastings, trade shows, community events, clients meetings, and networking events. ●Maintained an extensive CRM database that housed customer data, client preferences, areas of opportunity and area trends.●Actively listened to client roadblocks to develop resolutions and partnership ideas based on their specific needs.

Greater Philadelphia Area

●Strengthened the administrative organization, profitability and effectiveness of the catering sales department. ●Liaised with clients and operations team, effectively advocating on the client’s behalf and delivering promised results.●Managed AR, ensuring prompt invoicing, secured payments, and accurate account reconciliation in accordance with corporate policies. ●Ensured a timely follow up on all catering inquiries and requests, initiating the necessary research planning to draft proposals, administer contracts, maintain up to date event orders and staffing schedules amidst ever changing demands and time sensitive deadlines.●Assisted in event setup, event execution, staff supervision and training.●Executed general clerical duties such as distributing appropriate communications, phone reception, emailing, filing, faxing/copying/scanning, mailing etc.

Pittsburgh, Pa

One of Pittsburgh’s only award winning bakeries strictly dedicated to gluten and dairy free production for both retail and wholesale customers.●Leader of all HR activities including: hiring, discharging, and coaching employees; holding employees accountable to company standards and high levels of productivity; handling employee concerns; maintaining employee records; and fostering a team environment focused on mutual respect, integrity, encouragement, and service.●Managed POS system, cash funds, financial statements, invoices, and controlled payroll budget with keen attentiveness.●Implemented protocols for all orders including online shipping, wholesale and special events.●Ensured the bakery was in compliance with all local, state, and federal laws and regulations for food, equipment, building safety and sanitation.●Initiated product development, created production schedules, and managed inventory control procedures to ensure product quality, waste minimization, and increased profitability.●Forecasted and strategized sales taking data driven action for bakery growth and profitability.

Pittsburgh, Pa

One of Pittsburgh’s premier event hosting facilities. Containing over 30,000 sq. feet of unique rooms and spaces devoted to catering everything thing from weddings, and galas, to conferences, and academic seminars.●Oversaw supply requisition, setup, execution, breakdown and turnover of over 70+ events monthly on average.●Acted as liaison between sales reps, executive chef, general manager, and banquet staff to achieve effective daily communication.●Scheduled and assigned staff per event as club needs dictated.●Monitored all buffets ensuring they were kept appealing, replenished, and sanitary. ●Controlled and recorded all alcohol usage for events.●Determined daily linen needs placing orders when necessary.●Helped setup audio visual equipment for functions as requested.●Interacted with guests delivering prompt courteous service; proactively handling needs and any issues to ensure satisfaction.

Waldorf, Md

High ranking full service mid-scale hotel chain with a wide range of accommodations serving both business and leisure guests. With an 80 cover restaurant capacity and 2865 sq ft of event space. Awarded HGI outstanding hotel of the year 2012. Accomplished “excellence” score in HGI standard QA inspection. ●Consistently ranked in HGI’s Top 100 Mid-Atlantic Food & Beverage Division.●Exceeded annual food and beverage revenue goal by 55% making over $700,000 in 2012; lowering food cost from 65% to 31% and BWL cost from 36% to 19% in a 3 month time span.●Prepared a variety of food items for MTO breakfast service, dinner service, and banquets. ●Determined and implemented F&B system improvements by reviewing portion control, waste minimization, and enforcing proven policies and procedures in the areas of health and safety.●Communicated daily with F&B manager providing current information on reservations and banquets.●Ensured proper training and supervision of personnel to promote development, standards, and adherence to food and beverage guidelines.●Responsible for ambiance of the dining room and hygienic maintenance of the kitchen.●Interacted with guests delivering prompt courteous service; proactively handling needs and any issues to ensure satisfaction.

Indiana, Pa

A chain supermarket with locations in MD, PA, VA, and WV open 24hrs a day 7 days a week. ● Managed bakery through monitoring and maintaining product levels; assisting in inventory audits; supply requisition and receiving; and ensuring that proper health and safety regulations were upheld● Efficiently created and assembled all baked goods in accordance with company standards ● Handled customer consultations and fulfilled orders ● Trained new staff members

Pittsburgh, Pa

Boutique Bakery specializing in wedding cakes, whimsical custom cakes, lollys, cupcakes, and dessert tables.● Managed store in absence of owner through monitoring and maintaining product levels, assisting in supply requisition and receiving, and ensuring secure money exchange, withdrawals, deposits, etc.● Handled customer consultations and fulfilled customer orders● Trained new staff members ● Recommended and developed new pastry items and daily specials● Baked and decorated an assortment of cakes, cookies, tarts, quick breads, etc. from scratch

Bachelor'S Degree, Hospitality Management

Certificates Of Completion, Advance Baking & Pastry Arts, Culinary Arts

● TIPS On- Premise Alcohol Training ● ServSafe Sanitation ● Nutrition ● Supervisory Management ● CPR/First Aid