Christina Selke Email & Phone Number

Livonia, Mi

Dearborn, Michigan

• Wrote test plans and test cases for a new releases of the customer-facing web site.• Performed user acceptance testing.• Identified and reported defects• Performed follow-up testing of defects reported

• Wrote test plans and test cases including over 500 test scripts for a new release of the customer-facing web site.• Performed user acceptance testing.• Identified and reported defects• Performed follow-up testing of defects reported

Projects completed:• Implementation of state specific online applications for the company’s long term care insurance product• New web services, updates to set appearance and creation of new site portals for a private label outside of the company’s primary web site• Implementation of a simplified online application for the company’s hospital recovery insurance productProject tasks:• Developed requirement documents and conducted requirement document walk throughs with the developers/programmers• Served as the Subject Matter Expert to answer questions during the development phase of the projects• Created test plans and test cases for User Acceptance Testing• Performed User Acceptance Testing• Identified and reported defects• Performed follow-up testing of defects reportedTools used: Microsoft Word and Excel, TechSmith Snagit, Adobe Standard and Professional, SharePoint Defect Tracking,Internally developed defect tracking toolAdditional duties:• Documentation of the online application business rules• Performed document for the policy Welcome Kit using the company’s web based administration systems, InsPro/InsDoc and Microsoft Word• Performed investigational testing in support of production defects and resolution

Project completed:Implementation of an online application for the company's short term and long term insurance productsImplementation of a web based premium quoting systemUpdates to the web based premium quoting system Enhancements to the online application systems for short term and long term health insurance for new states, products and functionalityImplementation of the process to upload applications completed online for short term and long term insurance to the company's internal administration systemsProject tasks:Served as Subject Matter Expert during the requirements gather phases and development phases of projectsWorked with outside vendors as the Project Manager and User Acceptance Tester of systems developed outside of the company's IT Department (online application for short term insurance)Developed test plans and test cases for User Acceptance TestingWork with outside vendors for software duplication and distributionPerformed User Acceptance TestingIdentified and reported defectsPerform follow-up testing of defects reportedTools used:Microsoft Word, Excel, AccessInternally created defect tracking systemBorland Defect TrackingAdditional duties:Train internal and external users on how to use web site tools updates and enhancements Support internal and external users of the company's web site and quoting systemsReport production issues reported by internal and external users of the company's web site and administration systems using internally developed Help Desk reporting toolPerform User Acceptance Testing of production issue fixes to the company's web site and administration systems for implementationProvided support as Subject Matter Expert and User Acceptance Testing to small/minor web site and administration system project implementations as neededServed as liaison between internal/external web site and system users and the IT Department and development teams

Project completed:Implementation of a new life insurance administration system for new businessConversion of existing life business to the new life insurance administration systemsYear 2000 stabilization Conversion of the individual long term insurance quoting system from DOS to WindowsProject tasks:Served as Subject Matter Expert during the requirements gather phases and development phases of projectsDeveloped test plans and test cases for User Acceptance TestingPerformed User Acceptance TestingIdentified and reported defectsPerform follow-up testing of defects reportedTools used:Microsoft Word, Excel, AccessInternally created defect tracking system

Individual Life and Health InsuranceProvided customer support to policyholder and agentsIssued insurance policiesProcessed insurance policy changes

Diploma

Education record

Education record

Education record