Promoted to oversee all aspects of HR and served as trusted business partner to managers regarding policies and procedures, payroll, benefits, and employee engagement. Developed compensation and HR budget. Managed unemployment claims, gathered documentation, attended appeal hearings, and mentored management on processes. Ensured compliance with ACA annual reporting requirements. Processed semi-monthly payroll for hourly and salaried employees.• Liaised with Regulatory Affairs Manager to develop a strategic COVID-19 action plan to shape and structure company-wide response to pandemic-based operational change.• Oversaw comprehensive benefits program with health and welfare plan, short-term and long-term disability, 401k, Flex Spending Accounts, COBRA, and leaves of absence. • Evaluated service providers and benefit plans, transforming benefits through the sourcing, selection, and implementation of a new 401(k) provider aligned to shifting organizational needs and identified cost savings.• Actively served on the 401(k) committee and compiled all essential information and reports for annual 401k audit. Reviewed drafted 5500 and Financial Statement for accuracy prior to filing. • Empowered team, staff, and leadership growth through performance review and Teamalytics evaluations, enabling the development of custom, motivational performance improvement strategies.• Managed DOT drug & alcohol functions, conducting backgrounds and quarterly random testing, as well as administering a comprehensive Drug and Alcohol Policy to ensure compliance.• Played a key role in the review, testing and implementation of multiple patches and upgrades to human resource management systems• Worked with workers comp auditor to provide all essential information and reports. Reviewed audit results for accuracy and provided detailed explanations of compensation variances• Partnered with management to execute special projects, including a reduction-in-force and partial buyout

Served as senior HR generalist for highly diversified management company with 2200 employees across auto dealerships, property management/leasing, professional construction, commercial/residential realty, restaurants, and outdoor media. Collaborated with 12 dealerships and 48 restaurant managers to execute performance reviews, onboarding, EEO compliance, audits, and benefits/401(k) administration. Addressed employee relations issues through evaluation and coaching, while partnering with HR director on potential liability issues. Published quarterly dealership newsletter. Performed and reviewed background checks of new hires. Maintained companywide payroll system.• Overhauled FMLA, ADA, non-FMLA Personal/Medical leave policies and documentation to meet regulatory requirements and advised managers/payroll representatives on eligibility and compliance.• Reduced discrepancies by 85% by conducting monthly reconciliation of all insurance bills to verify accuracy.• Broadened employee knowledge of benefits options through group and 1:1 open enrollment and educational meetings.• Enhanced overall compliance and standardization by implementing employee handbooks for Auto Group and Mac Haik Management Entities.• Improved employee engagement by conducting online satisfaction survey to identify and address concerns.• Established performance review and new hire evaluation process for corporate office; analyzed results and created performance improvement plans.• Conducted in-depth evaluation and streamlining of position codes for all auto dealerships, including implementing correct EEO and WC codes.• Decreased paperwork by 75% by deploying Alliance Payroll to automate completion and approval of timesheets and absence requests.• Cut training time by 45% with development of detailed payroll processing and report generation procedures.

Assisted with all HR functions for 600 employees located across the US. Served as key point of contact with carriers to process benefit enrollment elections/changes with 97% accuracy.• Stepped in as Interim HR Manager to ensure the consistent execution and administration of policies, programs, functions and activities.• Reduced errors and unnecessary time by 60% by selecting and implementing web-based Human Resources and Benefits Administration (HRB) system in collaboration with HR Manager.• Shortened employee integration time by 50% by mentoring managers and employees on using HRB when new accounts were acquired.• Lowered leave balance discrepancies by 45% through careful analysis of bi-weekly payroll reports.• Triggered 60% decrease in troubleshooting time, reduced expenses, and improved employee service delivery by changing benefits carriers.• Saved $35K+ by reconciling monthly benefits and COBRA bills to verify accuracy of coverage and amount billed.• Decreased new hire processing time by 25% by improving collection, processing, and distribution of paperwork.• Chaired three-member committee tasked with orchestrating an all-employee event; delivered 20% under budget.

Technicoil was an oil and gas service company. This was a summer job during college.