Christina Cuevas Email & Phone Number

San Diego, California, United States

As a results-driven leader, I manage and empower two remote teams—Account Management and Client Administration—to deliver exceptional customer experiences and drive operational efficiency.Key Responsibilities and Achievements:Transformative Leadership: Spearheaded a comprehensive process overhaul across both teams, increasing overall team capacity by 50% and reducing customer turnaround times by 20%. This initiative directly supported the success of over 800 mortgage lenders generating $2B in monthly volume, demonstrating a significant impact on business performance.Innovative Communication Strategies: Developed a streamlined communication framework, focused on enhanced brand visibility and improved customer experience.Cross-Functional Collaboration: Successful collaborations and fostered effective partnerships with departments such as Purchasing, Underwriting, Marketing, Reporting, Post-Purchase, Servicing, and Technology to enhance the customer experience.Comprehensive Onboarding and Training: Designed and implemented a robust customer onboarding process, standardizing messaging and improving the onboarding experience for over 400 new accounts. This initiative maintained service excellence during acquisition phases.Process Automation and Efficiency: Introduced automation tools that streamlined internal workflows for both teams, leading to a reduction in operational costs and enabling the teams to efficiently manage larger volumes of work without sacrificing quality.Data-Driven Decision Making: Leveraged data analysis to identify and address operational gaps, equipping both teams with tools and training that enhanced service delivery and met evolving customer needs.

Remote

Oversaw a diverse portfolio of 100+ high-volume mortgage lenders for the Correspondent Lending Division, functioning as the primary conduit for external communications and liaising with various internal departments. Collaborated closely with the sales team and operational leaders to analyze performance metrics and generate insights that drove sales growth and productivity.Conducted regular communication and training with customers, forging strong client relationships, and fostering customer loyalty while driving repeat business.

Southern California

Cultivated and maintained a robust roster of 300 high net worth clients spanning the entire Caesars Entertainment enterprise. Performed financial analysis, examining overall revenue generation.Empowered clients by offering personalized experiences including coordinating trips and events. Collaborated closely with the marketing team to strategically leverage promotional and advertising materials to further drive business.

Led daily operations and oversaw marketing, HR, payroll, accounting, and customer service for a thriving construction company.Spearheaded new customer projects and coordinated communication. Orchestrated effective social media, marketing, and branding campaigns to boost business growth.

Del Mar, Ca

Exceeded sales goals and ensured quality files and exceptional service to customers by meeting closing deadlines for 3 Southern California branches through close collaboration with underwriters and team.Cultivated strong relationships with diverse companies and managed a mortgage loan portfolio as the lead processor.

Top producing underwriter for all major investor platforms (FHA, VA, USDA, FMLMC, FNMA, Securitized, Bank Owned)Consistent & advanced knowledge in all UW industry guidelinesEfficient and accurate in generating quick decisions and evaluations on credit decisionsUnderwrote in a specialty unit for files active Chapter 7, 11, & 13 bankruptcies.

Managed operations and all file processing/underwriting at a busy real estate and mortgage company. This included processing and underwriting, as well as managing and developing key relationships with executive offices at various lending institutions throughout the US.Kept up to date on government guidelines and all underwriting practices in order to adhere to current program offerings. This included making accurate decisions based on borrower financial and repayment abilities. Communicated with customers on a daily basis providing status and keeping internal files up to date.Met all assigned goals of production providing quality modifications and loan resolutions for customers. While managing day-to-day operations for the office including setting up and confirming appointments for sales team and also managing website content, marketing and local community events.

Top producing manager focused on building department revenue as well as trained and managing a team of 8. Awarded highest company honors: Customer Service All Star & was selected to participate in the Future Nordstrom Leader Program.

Managed a portfolio of top producing accounts of up to $30 mil/month while focusing on sales goals. This included gathering conditions and presenting to underwriting and maintaining key relationships with customers to provide excellent service and encourage follow up business. Applied pricing adjustments and negotiated on pricing as needed.

Communication

Fashion Business, Business And Public Relations