Founded and currently manages a dedicated team that handles all remotely-manageable aspects of a client's business. Key responsibilities include:Customer Service & Communication: Manage all customer interactions, ensuring satisfaction and resolving inquiries.Order Processing & Shipping: Integrate seamlessly with client's logistics and fulfillment platform to identify areas for improvement, troubleshoot unfulfilled orders, and refine automation rules. We also assist in… Show more Founded and currently manages a dedicated team that handles all remotely-manageable aspects of a client's business. Key responsibilities include:Customer Service & Communication: Manage all customer interactions, ensuring satisfaction and resolving inquiries.Order Processing & Shipping: Integrate seamlessly with client's logistics and fulfillment platform to identify areas for improvement, troubleshoot unfulfilled orders, and refine automation rules. We also assist in setting up new clients and their automation rules.Data Analytics & Reporting: Generate comprehensive reports for the client, providing valuable insights into their operations.Trade Compliance & International Logistics (March 2019 - Present): (Previously handled by you, now managed by your team) Prepared commercial invoices, export documents, coordinated customs fees, and ensured seamless international logistics processes. Successfully transitioned these tasks to a team member with deep expertise.Inventory Management: Collaborate with the client's warehouse team to maintain accurate inventory records through effective communication and coordination.Key Achievements:Built and manage a dedicated team handling all remote aspects of the client's business, creating a one-stop-shop for their outsourced needs.Played a key role in streamlining the client's logistics and fulfillment platform by identifying areas for improvement, troubleshooting unfulfilled orders, and refining automation rules. Show less

• Responsible for the sales management and building customer relationship• Maintain & strengthen relationship with existing clients• Perform account management tasks• Assist in the maintenance and monitoring of keyword bids, account daily and monthly budget caps, impression share, quality score and other important Google AdWords advertising metrics• Provide creative advertisement suggestions & recommendations regarding search & display ads• Assist in the management of… Show more • Responsible for the sales management and building customer relationship• Maintain & strengthen relationship with existing clients• Perform account management tasks• Assist in the maintenance and monitoring of keyword bids, account daily and monthly budget caps, impression share, quality score and other important Google AdWords advertising metrics• Provide creative advertisement suggestions & recommendations regarding search & display ads• Assist in the management of Display network placement lists on AdWords and through other contextual advertising platforms• Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting, display network, and other facets of paid search in accordance with client goals• Support the generation of new paid search campaigns, ad groups, and accounts and aid in the creation of new paid search marketing initiatives• Generate weekly and monthly client reporting for all major metrics, goals tracking, revenue tracking, and other paid search initiatives• Keep pace with search engine and PPC industry trends and developments• Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance to client goals• Monitor and evaluate search results and search performance across the major search channels• Communication to team and management on project development, timelines, and results• Work closely with the other team members to meet client goals Show less

-Manages a certain sales territory Internal point of contact for resellers/third party partners providing them support on all sales functions-Enable partners when required-Helps territory resellers thru the sales process by providing spot-quotes, verifying technical requirements of prospects to ensure implementation success, and by providing and leveraging correct resources-Trains new partners on how to use system tools -Participates and coordinates product… Show more -Manages a certain sales territory Internal point of contact for resellers/third party partners providing them support on all sales functions-Enable partners when required-Helps territory resellers thru the sales process by providing spot-quotes, verifying technical requirements of prospects to ensure implementation success, and by providing and leveraging correct resources-Trains new partners on how to use system tools -Participates and coordinates product demonstration-Acts as a consultant and gives expert recommendation on what products and services best fits the prospect’s requirements Show less

Responsible for selling and managing complete range of RingCentral products and services.Implementation of Sales StrategyResponsible in understanding the Sales Process and Consultative selling skillsManagement of Sales cycle from Lead generation to Close to Implementation and troubleshooting and billingLead identification, qualification, sales pipeline managementDevelops new revenueBuilds and enhances customer relationshipIdentify needs and drive process… Show more Responsible for selling and managing complete range of RingCentral products and services.Implementation of Sales StrategyResponsible in understanding the Sales Process and Consultative selling skillsManagement of Sales cycle from Lead generation to Close to Implementation and troubleshooting and billingLead identification, qualification, sales pipeline managementDevelops new revenueBuilds and enhances customer relationshipIdentify needs and drive process improvementHandle billing escalations and RMA's Show less

-Worked as a web trainer for an online CRM provider for real estate-Managed online marketing campaigns like Google AdWords and Facebook-Train realtors/agents on how to use the CRM-Cold call prospective mortgage loan officers to do a product demo online -Maintains Lender and Realtor CRM accounts-Creates account for Realtors, send login credentials, call them to set a webinar schedule, and connect their lead sources and online marketing campaigns with the CRM platform

• Promotes/sells/secures orders from existing customers through a relationship-based approach.• Knows all top products and services necessary to enter orders and send out competitive quotes or pricing within the allotted time.• Independently, exhausts different resources to finish the job.• Expedites the resolution of customer problems and complaints, correctly and professionally.• Coordinates sales tasks with logistics and technical service groups.• Analyses the territory’s… Show more • Promotes/sells/secures orders from existing customers through a relationship-based approach.• Knows all top products and services necessary to enter orders and send out competitive quotes or pricing within the allotted time.• Independently, exhausts different resources to finish the job.• Expedites the resolution of customer problems and complaints, correctly and professionally.• Coordinates sales tasks with logistics and technical service groups.• Analyses the territory’s value of existence in the I.T. industry as well as its customer’s value to the organization.• Plans and organizes personal sales strategy by maximizing the Return on Time Investment of the territory.• Keeps abreast of product applications, technical services, and innovations on technology and market conditions.• Participates in Morning meetings and Vendor trainings. Show less

• Promotes/sells/secures orders from existing customers through a relationship-based approach.• Knows all top products and services necessary to enter orders and send out competitive quotes or pricing within the allotted time.• Independently, exhausts different resources to finish the job.• Expedites the resolution of customer problems and complaints, correctly and professionally.• Coordinates sales tasks with logistics and technical service groups.• Analyses the territory’s… Show more • Promotes/sells/secures orders from existing customers through a relationship-based approach.• Knows all top products and services necessary to enter orders and send out competitive quotes or pricing within the allotted time.• Independently, exhausts different resources to finish the job.• Expedites the resolution of customer problems and complaints, correctly and professionally.• Coordinates sales tasks with logistics and technical service groups.• Analyses the territory’s value of existence in the I.T. industry as well as its customer’s value to the organization.• Plans and organizes personal sales strategy by maximizing the Return on Time Investment of the territory.• Keeps abreast of product applications, technical services, and innovations on technology and market conditions.• Participates in Morning meetings and Vendor trainings. Show less

Assisted hotel guests from various hotel chains - e.g. Marriott Chains of Hote, Hyatt Hotels, Hilton Hotels, etc. - to troubleshoot internet service connection via phone call, coordinated with IT managers on resolution of hotel wide internet problems, monitored bandwidth flow, meeting room booking, answered inquiries on billing