• Supported small businesses and social entrepreneurs with all aspects of design and marketing communications in a large variety of industries.• Nurtured client relationships through an authentic and deep-rooted, consultative approach to their business goals.• Created marketing communication proposals for branding, website and print design, digital advertising, search engine optimization as well as online or direct promotional strategies.• Supervised design, programming and production team in implementing branding strategies, website projects, digital and print campaigns.• Wrote, proofed and edited marketing and website copy, oversaw print design, images, videos, email campaigns and other collateral material.• Managed customer expectations with frequent consultations, needs assessment and training to resolve concerns proactively and professionally.• Managed accounting/tax procedures and office administration.• Solidified long-term client relationships through entire sales pipeline and collaborated between clients for fundraising events, networking opportunities and other socially-conscious initiatives.

Excellent, personalized diamond consultation for clients looking for diamond engagement rings, bridal sets and other diamond jewellery for a variety of occasions and budgets.Collaborated with the production manager, designer, goldsmiths and various wholesale suppliers to source the best possible products for our clients and their timelines and budgets.Established monthly sales targets and profit margins while managing all aspects of order fulfilment, client care, administration, marketing and accounting.Managed extensive client database in order to nurture ongoing client relations and future orders, solicit client reviews and referrals and market upcoming seasonal promotions.Developed and implement a marketing communication strategy encompassing all social media and online platforms, digital ad and search engine campaigns.Created print marketing materials for targeted audiences.Summarized financial data and prepare all documents for year-end accounting and annual reportsContinuously updated and implemented new policies and procedures as needed, internally and with our customers - to ensure compliance within the industry and to optimize customer satisfactionSourced new promotional opportunities and collaborate with the media, public relations and fundraising opportunities to give back within the community.General office management and bookkeeping.

• Commenced as Executive Assistant to the President & CEO of this large national travel consortium with 250 independent franchisees. Position involved all aspects of taking meeting minutes for the Board, all executive correspondence, extensive travel arrangements and preparation for meetings and regional and national conferences. • I was eventually promoted to Marketing Manager which included overseeing the development of a branded website portal for a network of 250 Canadian franchisees and earning the title of Managing Editor of our in-house franchisee travel publication. • Negotiated extensively with hotel, cruise, air and rental car vendors to secure valuable content and exclusive travel rates and deals for our franchise members and their clients within the publication. • Incorporated advertisers and products into franchise magazine in innovative ways to maximize engagement including contests and giveaways.• Discussed marketing goals with clients to identify needs and articulate details to the marketing team.• Collaborated with graphic artists, post-production team members and other specialists to produce captivating content and visually appealing product. I proofread, edited, and evaluated final copy to verify content aligned with established guidelines and publication goals.• Maintained positive relationships with industry suppliers and franchisees, while applying interpersonal and communication skills to advocate for the company in marketing negotiations.• Facilitated the best user experience through continuous support, training classes, webinars, improvements and communication of system changes.• Worked closely with management teams to plan, develop, coordinate and execute strategies aligned to the client's vision, mission and purpose.• Attended annual conferences and monthly meetings to train franchisees regarding the company web portal and best practices for marketing and technology incorporating the in-house travel publication.

Supported the VP of Industry Relations in corresponding and negotiating with travel suppliers in the airline, cruise, hotel, car rental and tour operator industries. Coordinated extensive corporate and conference travel schedules for the management team. Assisted the Manager with the production of an Annual Key Hotel Directory. I was also the Easter Seals Coordinator for Uniglobe's adopted charity and Corporate Team Leader of the Vancouver Sun Run.

I supported the President, Vice President of Sales and CFO with daily office management, administrative, accounting, banking and marketing tasks on multi-million Dollar development and renovation projects. We used the Maximizer CRM extensively for tracking of investors, suppliers and partners. I also assisted the Vancouver and Seattle Property Managers with rent roll and tenant tracking, all banking duties including large financial transactions. I organized a very successful office party and fundraiser including our sister companies, Century 21 and Uniglobe Travel International - which is where I moved to join the VP of Industry Relations.

After immigrating to Canada from South Africa, I secured this administrative position at Future Shop Headquarters in Burnaby within the Human Resources Department. I was responsible for following various bi-weekly procedures to ensure the salaries, commissions and applicable benefits were processed for Future Shop retail staff across Canada. It was a great introduction to Canadian culture and business and learning about the various Provinces and their employment laws and tax rates etc.