Part of the business solutions team working with the Fred. Olsen group. I support various business applications predominately the Fred Olsen Cruise Lines reservations system.I build business efficiencies by upgrading, changing and streamlining software requirements for the both Fred Olsen's head quarter and ships.

I lead a team of analysts to implement changes across a large operation of approx. 1300 heads to improve customer experience. Project lead larger transitional projects to improve culture and behaviours of front line staff implementing Change First and Prince2 principles for effective and sustainable changes.Support the training & development department by reviewing perception and performance to allow continued improvement.Create & innovate different solutions to help people think… Show more I lead a team of analysts to implement changes across a large operation of approx. 1300 heads to improve customer experience. Project lead larger transitional projects to improve culture and behaviours of front line staff implementing Change First and Prince2 principles for effective and sustainable changes.Support the training & development department by reviewing perception and performance to allow continued improvement.Create & innovate different solutions to help people think differently about our customers to ensure they are at the heart of everything we do. Show less

I'm part of the change team for SPSL leading the improvement for customer experience. I provide the largest contract within our devision monthly statistics using Customer Journeys and 360 Insight to create improvements and changes accross the operation. I am a Change First & Six Sigma practitioner always looking to provide benefits to our ever growing business.

Operational management, improving performance with personnel and processes.