Christine Albert Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Simi Valley, California, United States

Focused on high impact cross-functional initiatives that deliver business outcomes, driving execution of transformation work for medium to large scale projects. Proven demonstration of strategic thinking and tactical planning with an ability to turn complex ideas into well-structured processes. Leadership and influence spans across multiple areas to drive critical change initiatives. Responsible for end-to-end testing for medium to large complex and highly visible software solutions. Development of User Acceptance Testing (UAT) strategies, test plans and scope; Ensure requirements are translated accurately and support the project need. Lead UAT testing execution with partners for both pre and post-production validation of all releases including defect management and status reporting.

SENIOR VICE PRESIDENT, BUSINESS SUPPORT MANAGER II | 2010 - 2016· Responsible for all support aspects of the business operation for the Liquidation Services area; including financial budgeting, forecasting, capacity planning, staffing/personnel, project management, communications, and employee engagement.· Industry leader in implementing a third-party sale initiative program with Auction.com resulting in a decrease in time to market by 35% and an increase in purchase price. Known for setting the industry standard of auction marketing on foreclosure properties nationwide.· Managed a nationwide team of business support and program managers responsible for all support aspects of the production operation.· Successfully managed internal control gap issues and mitigation plans, resulting in a zero finding internal audit exam.· Vendor Invoicing and oversight including involvement in negotiation of contracts, review of RFPs, development and management of performance scorecards, etc. · Ensured policy and procedures were current, process workflows remain efficient, and gaps are identified and resolved.VICE PRESIDENT, MORTGAGE SERVICING OPERATIONS LEADER II| FORECLOSURE | 2001 – 2010· Managed over 200 employees responsible for filing expense reimbursement claims to the investors and insurers including HUD, VA, FNMA, FHLMC, various Mortgage Insurance companies, and private investor. · Responsible for managing receivables of over $ 300 million and reducing the outstanding delinquent balance by over 40%. · Led the redesign and implementation of a claims management system in order to file claims more efficiently and track status and follow up more effectively. · Supervised 150+ associates responsible for managing foreclosure timelines from referral to sale, ensuring that all federal and banking regulatory requirements are met.