As an Account Manager at Magellan Health, I leverage my 15+ years of experience in the hospital and health care industry to deliver exceptional customer service, action planning, and client reporting. I am passionate about improving the quality of life and behavioral health outcomes for individuals and communities, and I am currently pursuing my MBA with a focus on Health Services Administration.In my previous role as a Customer Care Supervisor at Magellan Health, I developed and led a team of customer service representatives, coaching them on best practices, policies, and procedures. I also demonstrated my skills in research, presentations, and training, supporting various projects and initiatives across the organization. I am a strong support professional who values collaboration, innovation, and excellence.