Christine Atkinson Email and Phone Number

My responsibilities are to recruit, hire and retain talent at CFA. I also have the privilege to train and develop upcoming leaders. I get the opportunity to serve my community everyday by being genuine and winning hearts everyday with the gift of hospitality!I am responsible to know and understand all aspects of the restaurant; responsible to train all newly hired team members; maintain the continued training of all current team members; oversee a group of Trainers; complete all required administrative paperwork; and recruit, interview and hire new team members.I get the opportunity to organize, conduct, new team member orientations and hospitality training for new team members, create training plans for in restaurant training, ensure all new uniforms have been ordered, track each team member’s training, check in with training team and leaders about training progress, and evaluate team members performance of positions.

​Responsible for facilitating the training of 500 Employees in accordance with property policies and procedures, as well as applicable state and federal laws. Works closely with management to ensure training priorities and methods meet departmental and organizational goals. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Coordinates with managers and supervisors to ensure their training needs are met.• Keeps accurate and timely records and prepares statistical reports concerning training and development.• Makes recommendations to management for improvement of organization’s training policies, procedures, and practices.• Develops and delivers trainings using a variety of techniques including one-on-one, small group and large group formats.• Trains department job coaches, providing professional training preparation support.• Conducts training audits and provides formal feedback to job coaches and instructors about job skills training.• Supervises the training activities of departmental job coaches and instructors.• Maintains current and accurate records for employees showing attendance and successful completion of all training modules. Ensures that payroll receives applicable records on a timely basis for payment of differential for Certified Instructor or Certified Job Coach hours, and for attendance of employees at training programs.• Recommends trainings or refreshers based on input from department management.• Develops and participates in special projects and completes other duties as requested or assigned.• Maintains the confidentiality of Employee and departmental information.Promotes the following within the department and among all employees:• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.• Retains employees through involvement in employee training and development.

Responsible for the recruitment and job placement activities of the organization. Works closely with management to ensure appropriate staffing levels meet department needs. Acts as a resource for and a liaison between Human Resources and employees and/or job applicants by ensuring that questions are answered and assistance given, as required.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Carries out employment functions such as developing sources of qualified applicants, conducting screening interviews, administering tests, checking references and background, evaluating applicant qualifications, job posting, and the initial orientation of newly hired employees.• Keeps accurate and timely records and prepares statistical reports concerning recruitment, interviews, hires, transfers, promotions, and terminations.• Ensures the continuous update of department heads regarding vacant positions and recruitment efforts.• Conducts orientation for new hires as needed.• Handles routine questions from guests to the Human Resource Department (employee and applicants), handling disputes/complaints in a courteous and impartial manner. Directs non-routine questions to the appropriate HR staff member.• Runs maintenance reports to verify accuracy of data input and make corrections if needed. Prepares reports as requested by Management.• Maintains personnel records and assists with updating the HRIS as required.* Participates in special projects and completes other duties as requested or assigned.* Maintains the confidentiality of applicant, employee and departmental information.

Responsible for ensuring operations of the venue, on an assigned shift, and employee performances are in accordance with policy and procedures and gaming regulations.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Enforces performance standards, policies and procedures as they relate to venue operations; monitors Food/Beverage Server service on the dining floor. Ensures smooth and efficient operations on a continual basis.• Ensures the highest possible standards of guest service and employee relations are maintained and carried out in a fair and equitable manner.• Ensures compliance with all health and safety standards/regulations as well as all applicable beverage, federal, state and local laws/ordinances.• Assists F&B manager with scheduling of employees and ensuring correct staffing levels and adjustments are made in accordance with guest needs.• Monitors job performance of all venue employees and provides feedback on same to aid the employees in developing and enhancing skills.• Provides input to the F&B manager concerning operational deficiencies and areas in need of improvement.• Promotes positive guest relations through prompt, courteous and efficient service.• Reviews and makes recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate all employees in a fair and equitable manner.• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.• Listens to, evaluates and handles guest comments in a way that satisfies the guest to their satisfaction.• Maintains knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as internal controls, policies and procedures.