• Assisted the Vice President of Operations with day to day administrative duties, as well as special projects.• Oversaw and organized the Vice President of Operation’s schedule; scheduled appointments and events.• Assisted the company’s General Managers with special projects. Met with each General Manager at least once a month in order to identify opportunities to provide help and support.• Assisted the company’s HOA Operations Manager, Director of Owner Relations and Culture & Career Development Manager with special projects and regular responsibilities.• Attended all monthly Operations Leadership Team meetings and in doing so, provide feedback and suggestions. • Drafted both internal and external communications.• Scheduled and organized various meetings including operational meetings, HOA meetings, reserve study meetings, budget meetings, various taskforces, etc. • Took meeting minutes for operational meetings and HOA meetings. • Arranged food and beverage for meetings. • Scheduled and reserved HOA meeting venues.• Proofread correspondences, PowerPoint and Prezi presentations, HOA information, etc. • Assisted with various Requests for Proposals (RFPs). • Assisted with various research projects and special projects. • Created, tracked and followed through on action items from meetings. • Supported the Vice President of Operations with GVS presentation(s).• Supported the Vice President of Operations with annual BGV Leadership Summit, Operations Leadership Summit and employee events and incentives.• Scheduled and organized various BGV Executive Team events. • Served as the primary point of contact and provide administrative support for the Secret Shopper Program and survey programs. • Provided reporting as requested.• Edited and typed documents; perform data entry.

• Assisted the VP of Resort Operations with day to day administrative duties.• Oversaw and organize the Vice President of Operation’s schedule; schedule appointments & events • Drafted both internal and external communications.• Scheduled and organized various meetings including HOA, budget, various task forces, etc. • Take meeting minutes for operational meetings and HOA meetings. • Proofread correspondences, PowerPoint presentations, HOA information, etc. • Assisted with various Requests for Proposals.• Assisted with various research projects. • Created, tracked and followed through on action items from meetings. • Supported the VP of Resort Operations with annual BGV Leadership Summit.• Provided reporting as requested.• Edited and typed documents; perform data entry.

• Train new employees and develop training manuals.• Continue ongoing training to perfect the skills and knowledge of new/current front desk agents.• Resolve, or assist staff in resolving guests concerns and questions. • Cross train with other departments to increase understanding of companywide operations.

• Facilitated guest check-in, check-out and provide information for guests. • Collaborated with management on new ideas to improve procedures. • Gained working knowledge of the timeshare industry. • Enhanced problem-solving skills.

• Assisted with guest check-in, check-out and provide information for guests. • Answered multi-line phones proficiently. • Aided with Bellman, Night Audit, and Concierge duties.• Solved guest dilemmas effectively. • Upheld Four Diamond standards on a daily basis.• Cultivated guest relations to maintain an experience of a lifetime.

• Managed and organized cash room on a daily basis.• Provided Point of Sale assistance.• Trained newly hired employees.• Coordinated schedules for employees.

• Assist with updating mechanical systems in commercial office buildings. • Oversaw the installation of new supply air diffusers in an occupied office building, which entailed working in executive offices without any disruption to the tenant. • Ordered and procured the materials. • Preformed maintenance tasks on large commercial air conditioning equipment.

• Receiving, updating inventory logs, stocking, and selling merchandise. • Opening the store, assisting customers, balancing cash drawer, and end of day close out.

• Detailed, delivered, and organized cars on the sales lot and show room. • Transported customers and dealership personnel as needed. Helped customers when all sales associates were occupied by informing them on cars. • Kept an organized list of vehicles coming in and out of the sales lot, along with maintaining key inventories for easy access for sales associates.

Parts Associate • Assisted customers with over the counter parts sales. • Searched vendor catalogs to ensure customers got the right parts. • Handled phone inquiries and out of area parts shipments. • Maintained open lines of communication with customers concerning order status.Shipping and Receiving• Received vendor shipments and distributed to the appropriate department within the store. • Helped with maintaining up to date inventory log of the parts department. • Any special orders were logged in, organized, and shipped to customers when needed.