Developed an implementation plan and timeline that outlined a training approach for the Navigator program Continuously develop and deliver training materials for Navigators Deliver Navigator training Delivered educational materials to Consumers  Provide assistance and resolve issues for stakeholders  Supervise staff  Research, implement and manage a learning management system  Manage vendor training plans Developed and implemented a certification approach for Navigators  Identify knowledge gaps and address  Developed Navigator trainer qualifications and criteria  Developed an ongoing process for continued training and recertification for Navigators  Developed and implemented a process for disseminating updates, directives, procedures and new information to Navigator organizations and representatives  Deliver presentations to Committees and other stakeholder groups related to the Navigator programDeveloped and implemented a process for reports of fraudulent Navigator activities  Business lead for change process  Continuously develop and deliver Healthplanfinder account set up, eligibility, and enrollment training materials for Navigator Program  Collaborate effectively with stakeholders, partnering agencies, as well as departments within the Exchange Organization