Christine Bugbee Email & Phone Number

San Antonio, Tx, Us

Maintain and tracks referrals from beginning to end. Accountable for the referral loop by tracking all referral orders including but not limited to specialty referrals and diagnostic referralsAssembles information concerning patient’s clinical background and referral needs. Per referral guidelines, provides appropriate documented clinical information to specialists.Reviews details and expectations regarding the referral with patientsReceives and reviews referral requests; prioritizes orders based on urgencySchedules, problem solves, communicates, and coordinates referral appointments with patient, physician(s), specialists and/or central schedulingCollaborates with essential care team members including: physicians, mid-level providers, LPN's, MA's, PracticeMaintains patient confidentiality and abides by all HIPPA guidelinesObtains necessary authorization for referrals and diagnostic testing from insurance companies in timely fashion with proper documentationWorks in collaboration with Billing Analyst on denied claims for missing prior authorization or referral within the EMR systemMaintains up-to-date knowledge of referral/payer prior authorization requirements, eligibility guidelines and documentation requirementsCommunicates insurance decisions to patientConducts follow up calls as necessary to physician offices, patients and payers to complete pre-certification processConfirms payer is in-network with specialist. If not, contacts patient to discuss and make alternate arrangements as necessary per payer guidelines in communication with the care teamAct as point of contact for anything referral related, for the office(s) you are assigned

Primary Referral Intake Specialist for 6-8 Certified Diabetes EducatorsReferral Intake Specialist for 8 Providers (MD’s, DO’s, PA’s, NP’s)Trainer of new Reception Staff to work in Albany and Troy satellite officeReceptionist duties as necessary in Albany, Troy and Clifton Park offices

Checking books in and out of library;Knowledge of Sierra computer system that deals with the entire Upper Hudson Library System;Generating new patron cards;Pulling and shelving books;Collecting fines;Working on projects with other departments in Library

Assignment on a weekly basis to perform receptionist duties at any of the satellite offices in the St. Peter’s Health SystemFloat Pool assignment for 6months at Cohoes Family Care

Supervised reception staff of 10 as well as the staffing of 10 satellite officesWorked with BEST Systems to design computer program for all offices

Patient care including eye exams, diagnostic testing, scheduling surgeries;Sole technician for new Optometrist that joined the practice September 2009;Receptionist - experience with Medent computer system, direct patient care

Answering phones and scheduling appointments for 2 Physicians (grew to a practice of 10 Physicians)Scheduling appointmentsPulling and filing of patient charts dailyCoding and billing of transaction sheets dailyCollecting co-pays for office visitsScheduling surgeries for Physicians

Represented Rensselaer, Columbia and Greene Counties on behalf of GSNENY at Chamber and various community events;Liaison between GSNENY and the Volunteers of GSNENY to impart policy and procedures as well as support;Worked with the GSNENY administration in regard to departmental budgeting

Representative for the Center for Sight at Journal Club Meetings, Seminars and medical conferencesAssisting patients with medical problems and or concerns

Patient exams (Adults and children)Scheduling surgeries for 3 physicians,Preparing for and assisting in office surgeriesConducting diagnostic testing – Visual Acuity, Refractions, Humphrey Visual Field, A and B scan, IOL calculations, Pentacam ophthalmic scanningPreparing specimens to be delivered to labs and filling out requisition forms for lab testing,Ordering of supplies