Christine Chase Email and Phone Number

Creating Tableau Dashboards that help users prioritize their work and monitor the KPIs that measure their performance. Using my knowledge of business processes, the data in the Sage X3 ERP system and Databricks SQL to create data tables that can be used as the backbone of the reporting process.

Working on reporting solutions for Procurement, Merchandising and Order Management teams. Tools include SEI (Sage X3 ERP Reporting), Google Sheets, Tableau and Datbricks SQL.

Responsible for updating and maintaining the Access database used to monitor KPIs for the repair and quotation processes• Created SQL queries to extract Servigistics reports that are used to integrate information about inventory levels with the repair aging report to allow proactive expediting of parts at repair• Acted as the liaison with IT on many projects (provide requirements, test fixes and new functionality, train and support users). • Created performance reports to monitor compliance with Service Level Agreements, including using VBA to create custom functions to accurately measure compliance with requests that occur outside regular business hours.• Transformed very basic reports from the system being used for quotations into reports that provide visibility of aging quotes, opportunities for managing workload and monthly performance metrics to ensure that the SLAs are being met.• Frequently contribute process knowledge and metrics support to process improvement teams (Kaizen and LEAN)

Extensive travel to distribution partners in Latin America to provide training on new models of construction equipment with an emphasis on selling product differentiation and quantifying the value premium. Primary liaison between the Latin American districts and the product groups responsible for production. • Represented Latin American customers by participating as a Green Belt in multiple 6 Sigma projects.• Provided initial technical support for dealer inquiries and feedback.• Responsible for marketing communications to announce and coordinate the transition to new sales models.• Created monthly demand and market share forecasts to communicate needed production levels to the factory.• Tracked inventory levels, plant shipments, sales and sales variance levels to work with districts to achieve optimum level of inventory, price realization and market share.KEY ACCOMPLISHMENTS Dramatically improved forecasting accuracy by consistently tracking dealer input, historical sales data, industry trends and economic information. This resulted in improved communication enabling the factory to meet customer needs and increased market share by more than 2 percentage points. Created a machine training module and presented in Spanish to Latin American sales and rental personnel to enable them to sell the value of new models of construction equipment.

Service Operations Consultant 2000 - 2007 (Latin America: 2004 - 2007)Extensive travel to world-wide distribution partners to evaluate their administrative processes and shop environment. Specialized in the use of service metrics to prioritize activities, track performance and reinforce the need for process changes. Service Training Instructor 1999 - 2000Created a service training course to teach future technicians to understand and repair power train components. Service Information Author 1995 - 1999 (Contract Agency: 1995 – 1997) Gathered information from business systems and coordinated with engineering to author service manuals for Off Highway Trucks. Participated in a pilot project to use Case Based Reasoning to provide dealer technicians with diagnostic assistance.KEY ACCOMPLISHMENTS Increased productivity by adding macros to Excel spreadsheets to automate repetitive tasks. Provided metrics analysis training for dealers to show them how to properly calculate and apply metrics in order to identify problem areas. Increased focus on these areas enabled them to improve business results and make better business decisions. Coordinated efforts to map individual dealer databases to standardized Cognos cubes giving participating dealers a consistent and easy way to access and analyze key business information. Advised dealers on proper system use and the implementation of recommended processes in order to improve their administrative efficiency. Developed business cases when appropriate to quantify the benefits of process changes and justify their implementation.