Christine Cram Email & Phone Number

Portland, Me, Us

Portland, Maine, United States

Portland, Maine, United States

Portland, Maine, United States

• Oversee daily branch operations, supervise and train 3 staff (assistant manager, 2 financial service specialists) to optimize performance, market bank products/services, and ensure outstanding customer service. • Suggested improvements within the account maintenance system (database) which improved the end user (teller) experience and enhanced the customer experience. • Manage a community sponsorship budget and meet/communicate with nonprofit organization representatives about possible sponsorships. • Network with business, government, and community organizations across Southern Maine. • Nominated for membership in the Olympia Snow Women’s Leadership Institute. • Filled multiple roles during the challenging months of the Covid-19 pandemic.• Serves on Tech Steering Committee

Portland, Maine, United States

• Managed daily operations of the bank and assisted the branch manager with administrative functions and oversight of 2 staff.• Partnered with the Business Banking Team in reaching out to new/existing commercial clients to assist with opening accounts or resolving problems. • Managed a daily inbox of requests related to real estate exchanges, and managed wire transfers in regards to those accounts. • Assisted onsite and telephone customers with various account transactions. • Helped prepare semi-annual staff reviews and delivered monthly coaching sessions. • Provided on-the-spot training/feedback and encouraged staff to ask questions to increase engagement. • Monitored and ensured compliance with all banking policies and regulations.

Ogunquit & Kennebunk

• Oversaw a team of 10 staff (8 tellers, 2 customer service reps), monitored daily operations, and supported the branch manager. • Part of the team that tested and implemented Integrated Teller software at the branch, then helped train approximately 100 tellers at 17 branches across Southern Maine on the program. • Prevented a loss from theft by detecting an ATM skimmer and spoke at an assistant managers meeting to educate others. • Recognized as the top insurance referrer for 2 quarters. • Assisted with performance reviews, hiring and terminations, training initiatives, scheduling, attendance, and payroll functions.• Provided expertise and guidance regarding loan products, lines of credit, and account options.• Maximized sales potential by training new members in improved sales strategies.• Networked within the local communities to identify and capitalize on business opportunities.

• Answered daily phone calls, inquiries, and emails regarding banking products and assisted customers with opening and closing accounts, applying for loans, and making sound financial decisions.• Met or exceeded sales goals for home equity loan and line origination, and insurance referrals.• Participated in multiple training classes and workshops to increase knowledge of banking products and services.• Monitored customer behaviors and followed all safety protocols to promote onsite bank security.