Christine E. Email & Phone Number

United Kingdom

City Of London, England, United Kingdom

●Administration of day to day pension ideally both DB/DC & CARE Pension arrangements●Knowledge of relevant pensions legislation & regulatory body procedures, technical developments affecting pension administration and industry best practice●Understanding of Data Protection Legislation, The Information Commissioner, HMRC Limits, The Pensions Regulator, rules & regulations & recent legislative changes●Maintain & update members record & processes members events, including joiners, retirements, deaths, early leavers, transfers in and out, illustrative quotations●Complete all processes in accordance with TPA target and client agreed service levels & exact timescales●Maintain the scheme cash books, reconciles bank statements & prepare the cash-flow forecasts.●Assist with annual & periodic scheme events such as pension increase and annual renewal exercises.●Draft administration reports and prepare relevant data●Provide a timely, efficient, professional and personal service to meet the needs of all our clients/members external & internal and agreed service levels●Gather and report clients/members feedback to the Team Leader●Seeking to make continuous improvements to the client experience by identifying areas where service to clients/members could be improved●Ensuring the standard complaint procedure is followed by reporting all complaints & errors at an early stage●Ensuring & maintaining communication & develop internal procedures and working practices & shares these with the team●Ensuring all work are charged in particular; requests & projects outside the agreed fee basis with reference to Team Leader●Maintaining a 75% chargeability target & ensuring work allocated is carried out in accordance with practice guidelines, documented procedures, quality & service standards●Work with the Team Leader to improve operational efficiency & reduce costs e.g. through automated calculation & full use of standard products

London, England, United Kingdom

●Administer and deliver the Council’s pension administration service, help and advise Local Government Pension Scheme members and LGPS employers including Admission Bodies●Administration of pensions and pensions payroll, providing accurate and timely information & administration services, produce statistical information and reports as required and handle all aspects of administration through the employee life cycle●Prepare pensions including pensions payroll calculations, ensuring adherence to and implementation of legislation and a variety of terms and conditions of service, national or local agreements & pension schemes●Developing, operate, monitor & maintain systems whether manual or digital●Checking data received for accuracy and compliance, input variable data and carry out any necessary manual computations●Responding to and complete statutory documentation and enquiries for staff or otherwise as required●Liaising with external bodies (Contributions Agency, Inland Revenue, other Local Authorities etc.) and internal departments under the appropriate guidance and provide relevant information to Officers of Courts, liaising with solicitors and court officials as necessary●Processing documentation to the Contributions Agency and Inland Revenue in accordance with Legislation ●Provide an efficient and cost-effective service to active members, deferred members and pensioner members and ensure compliance with LGPS regulations and any other relevant statutory or non-statutory regulations or standards, particularly those relating to tax, national insurance, security, data protection, audit etc●Represent the Council on pensions and pension payroll issues with external bodies, including Her Majesty Revenue and Customs and work closely with the Pension Fund Management negotiating on behalf of the Council as required●Provide performance reports to the Pension Committee and Board●Develop & produce management and financial information required for budget forecasting

West Sussex, England, United Kingdom

● Review Request For Information (RFI) submissions received from third party fund provider and perform pre set governance checks● Participate in the management and running of the Platform Partner Team group inbox. Dealing with enquiries and allocating and escalating queries to other team members or internal teams where appropriate.● Support the Platform Partner team in the on boarding of new funds required by the platform businesses.● Support the coordination and internal communication of WI stale pricing events. ● Support the team in providing operational governance and oversight in relation to platform providers● Support the team in the identification and implementation of enhancements with regards to driving forward operational efficiency and automation● To support ad-hoc projects and strategic initiatives

Surrey, England, United Kingdom

● Provide administration service to customers as per Service Level Agreement● Maintenance of up to data filing and records for department, checking the integrity of customer data● Processing of a wide range of routine and non-routine documentation within defined procedures● Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements● Drafting of non-standard correspondence in response to customer enquiries● Inputs customer details and accesses customer information● Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries● Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service

● Perform pension calculation, enter pension data and answer enquiries to the required standard using automated and non automated manual/system processes across a wide range of member or scheme events● Updating individual member’s records via automated system processes.● Promptly and professionally communication with clients and scheme member’s on queries via letters, email & telephone regarding benefits.● Dealing with telephone enquires and responding to errors and ensure complaints are handled effectively.● Maintain a work in progress list and completed work by set deadlines.● Assisting in various admin projects● Photocopying and ensuring work is filed or archived in accordance with agreed procedure.● Calculating benefits of policy holders ● Continuous achievement of 95% Service Level for member processing and completion of scheme event processing in line with timescales agreed with the client at the required level of quality.

● Updating customers details via Link System● Taking and recording requests to sent out by various forms and information by post● Providing information on selling shares including commission prices and options● Advising shareholders of other options when appropriate

London, United Kingdom

● Offered professional, caring consistent & outstanding levels of customer service face to face & over the phone● Built valuable trust by engaging in conversations & active listening to customers to be able to anticipate & meet the service need of all customers● Marketing new financial products and services and providing advice on accounts, savings and Investment● Exceeded customer expectations & dealt with customer requests at first point of contact● Created exceptional customer experiences for everyday queries and compliant handling by taking responsibilities and using all resources to proactively intercept customer and address customer issues efficiently and effectively● Asking and answering customer’s questions regarding products in order to build a better understanding of their need.● Assessing & identifying opportunities to cross sell products and services● A strong level of competences in digital products educating customers to have confidence in consistently using the alternative channel of their choice● Provided effective banking hall co-ordination and assisting customers with their essential everyday needs and banking solution where appropriate● Ensured that all activities and duties are carried out in full compliance with regulatory requirements, operational risk framework and internal company policies and standards

Computing & Business Information System

Activities and Societies: Afro-Caribbean SocietyBSc Hons Computing & Business Information Systems

Hnd, Computing Systems, Merit