Seasoned professional boasting over two decades in servicing/operations, third-party management, and strategic project execution. Recognized for fostering global team engagement, adept at mobilizing efforts towards achieving strategic business goals and facilitating change management. Well-versed in third-party lifecycle management, adept at implementing global regulatory standards across diverse operational processes and geographies. Proven track record in delivering new pricing capabilities, managing affiliate programs, and spearheading customer crisis recovery initiatives underscores a comprehensive skill set aligned for operational and strategic excellence.
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Vice President, Global Business Integration And Operations EnablementAmerican Express Apr 2018 - Oct 2023Brighton, United Kingdom And Fort Lauderdale, Florida, UsaIntegrating business change into the customer service operations organization. Champion accurate and transparent customer facing marketing material and partner with servicing operations, operational risk, US and International marketing, and others to identify and resolve defects that are driving bad demand into servicing operations and more importantly to our Cardmembers. -
Vice President Of Risk And Information Management, Marketing Operational ExcellenceAmerican Express Nov 2015 - Mar 2018Brighton, United KingdomResponsible for supporting the operational risk strategy for the International Marketing organization, which includes developing processes, capabilities and tools that support marketers in consistently delivering on their goals.
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Vice President Of Regulatory StrategyAmerican Express Mar 2014 - Nov 2015New York, NyResponsible for a broad range of complex business processes and policy management effecting our Global Operations environment through strategy development and implementation of legislative, regulatory, compliance, banking, global data privacy, and business continuity planning throughout American Express. Managed a global organization of professionals focused on strategy and implementation management.
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Vice President, Project Management - Network StrategyAmerican Express Jan 2013 - Feb 2014New York, New YorkLed and directed a global PMO, which managed configuration projects across 22 countries, operating in 34 proprietary and partner sites. Developed our global servicing footprint strategy working across multiple lines of business to enable the creation of a flexible and efficient servicing organization. Developed and executed a project execution culture that focused on achieving servicing excellence through effective implementations of major customer servicing initiatives.
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Director - Network StrategyAmerican Express Sep 2010 - Dec 2012New York, New York• Lead and direct a global PMO, managing configuration (footprint) projects across multiple countries and markets• Develop and execute a project execution culture that focuses on achieving servicing excellence through effective implementations of major customer servicing initiatives
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Director - Partner ManagementAmerican Express Jun 2008 - Sep 2010Greater New York City Area• Lead and direct a team of Partner Managers responsible for managing 8 marketing programs at three different third-party external partners across 8 sites, responsible for more than 277 customer facing representatives• Partner with peers in marketing to set strategy and direction for small business and consumer early engagement, loyalty and retention marketing programs• Motivate and develop a high performing, geographically dispersed team focused on driving exceptional performance at partner sites on key operational metrics including shareholder, customer, and employee
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Director - Business PlanningAmerican Express Aug 2005 - Jun 2008New York, New York
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Project ManagerAmerican Express 2004 - Aug 2005Phoenix, Arizona Area
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Project AnalystAmerican Express 2001 - 2004Phoenix, Arizona Area
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Team Leader - Fraud OperationsAmerican Express 1999 - 2001Phoenix, Arizona Area
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Training SpecialistAmerican Express 1996 - 1999Phoenix, Arizona Area
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Customer Care ProfessionalAmerican Express Oct 1995 - 1996Phoenix, Arizona Area
Christine Olson Education Details
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Communication
Frequently Asked Questions about Christine Olson
What is Christine Olson's role at the current company?
Christine Olson's current role is Customer Care | Colleague Engagement | Change Management | Strategic Project Execution | Project Management | Colleague Coaching & Development | Call Center Operations Support.
What schools did Christine Olson attend?
Christine Olson attended University Of The Pacific.
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Christine Olson
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Christine Hill
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Christine Olson
Virginia Beach, Va1chartway.com3 +175755XXXXX
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