Christine Eddy Email and Phone Number

Developing customer focused client solutions with a focus on New Households and New Account Onboarding

• As a scrum team member, performed analysis and systems development work to create an SMS Node Processor within the new Fidelity Digital Communications architecture in order to leverage the Salesforce Marketing Cloud platform. • Problem solved several discovery items for the new architecture, such as resolving deployment issues and working with Salesforce. • Created and helped prioritize JIRA stories for grooming and sprint planning.• As Lead Analyst, collaborated with executive business partners to model the current business process, facilitate communication and make recommendations to strategically improve the process and build an internal application for customer leads and seminar invitations. • Utilized over 120 customer data points to better target customers for new business and seminars specific to a customer’s data profile.• Worked with Salesforce Marketing Cloud and analyzed customer data to determine how the data relates to the branches and reps, which enabled the organization to effectively match customers to branches and ensure data was accurate and clean.• Gathered requirements, researched business issues and performed development work on an internal rep database and its supporting data feeds.• Worked as an application and business subject matter expert for items related to customer leads, seminar invitations, SMS text messaging and Salesforce.• Participated in the Salesforce Marketing Cloud(SFMC) and Execution Management Program, which included coordinating efforts with SFMC, the business, and technology partners that support our marketing communications platforms in order to optimize third party workflows.

Mansfield Youth Soccer (volunteer) – Mansfield, MA Vice President June 2011 – March 2013• Worked together with New England Revolution to coordinate a 1,000 ticket MYS event, including securing over $5,000 in sponsorships and organizing youth soccer games at Gillette Stadium.• Responsible for organizing fundraisers and implementing key organizational decisions and guidelines.• Coordinated tournament team events and uniform orders.Registrar June 2008 – June 2011• Ensured that over 1,000 registrations valuing over $100,000 were processed timely and accurately each Spring and Fall season.• Worked with online registration company (sportsmanager.com) to improve usability.• Coordinated effort with Mass. Youth Soccer and Mass.gov to implement Mansfield Youth Soccer’s CORI process, which helps to ensure the safety of youth soccer players.Un-Common Theatre Company (volunteer) - Mansfield, MAExecutive/Adjunct Board Member June 2007 – Present• Produce the annual youth theatre show. Responsibilities include securing rehearsal and performance venues, hiring the creative team (director, choreographer, musicians, etc…), ticket sales and promotion, managing finances, recruiting and managing volunteers while managing a very tight $5,000 budget.• Developed and documented the “Producers Procedure Manual” to assist in guiding future show producers.

• Work with individuals of varying abilities to increase their strength and fitness levels, and help them achieve important personal goals (i.e. weight loss, finishing road races, triathlons, etc…)• Teach multiple weekly spinning and group exercise sessions – have maintained a strong following.• Raised almost $200,000 in capital campaign money for the YMCA and worked as a consultant to create a business plan for a troubled branch.

FeB – Principal Software Engineer June 2005 – Feb 2007• Created business design and technical design documentation for multiple applications on Fidelity’s Streetscape Institutional Brokerage platform such as the “single sign-on capability” application supporting the Streetscape brokerage market analysis application. As well as the development of these applications in Java, Javascript.....FB&RS Tech – Senior Software Engineer June 2000 – Jan 2005• Managed overseas technical resources on several projects.• Using Microsoft Project, managed several projects ensuring budgets and deadlines were met.• Worked as a senior programmer on various projects that supported a Java-based front-end and an Oracle/Mainframe back-end for an online brokerage application (Streetscape).• Assisted in the database design of a compliance and controls application. • Performed gap analysis on the current and proposed Compliance and Controls Application (CCA) 2001 process. Determined and documented the services/beans as related to the GUI for the technical design document.• Designed and created a user-friendly web-based “Review and Release” trade application as part of the Streetscape Portal Infrastructure, pushing Fidelity ahead of competitors.FPI&BG – Software Analyst/Engineer Sept 1998 – June 2000• Responsible for FTP service migration and Year 2000 application compliance analysis.• Re-designed the Data Canal front-end application (DCA), integrating the application into the AIS system, and completed performance tuning for the application, which included decreasing batch processing time from 8 days to 12 hours.• Worked together with members of common entitlement infrastructure team to achieve a common FIIBG entitlement platform. Created tables that would assist the business in retrieving entitlement information for a user. • Determined how to best integrate one entitlement service into a new architecture and identify areas of risk and opportunity for future growth.

Short Term Special Project Contractor at John Hancock Insur Co. Feb 1998 – June 1998• Team leader responsible for performing business analysis of security and usability enhancements on PowerBuilder Sybase insurance litigation application.• Responsibilities included preparing detailed design specs, business process models, coordinating/delegating tasks among team members, preparing time budget estimates and completing status reports.

Quality Assurance Analyst May 1996 – Feb 1998• Responsible for performing business analysis, quality assurance testwork, implementation, and training on new systems enhancement programs.• Utilizing mutual fund accounting business background, coordinated developmental activities between programmers, users and mutual fund clients.• Performed analysis and testwork on programs written in Delphi, COBOL, Microfocus COBOL, Mainframe COBOL and Clipper.Investors Bank & Trust Company - Boston, MAAccount Supervisor / Mutual Fund Accountant March 1993 – May 1996• Responsible for coordinating and managing the activities of a fund accounting staff of nine employees, expediting workflows, and providing timely and courteous service to three mutual fund client groups.• Supervisory duties also included solving complex accounting issues, examining staff outputs for accuracy, and ensuring compliance with bank policies.• Provided assistance to management as a user liaison between an Oracle database and UNIX reporting system by supplying data requirements to systems group.