Substitute Teacher:• Conducted classroom management and maintained a positive learning environment during teacher absences.• Assisted students with assignments, answered questions, and provided individualized support.• Collaborated with other staff members to ensure seamless transitions and effective teaching.• Monitored student behavior and implemented behavior management strategies.• Recorded student progress and communicated with regular classroom teachers.• Facilitated student learning across various grade levels and subjects.• Assisted teachers in preparing lesson plans and demonstrations.Substitute Paraprofessional:• Presented lesson plans and materials to students under the guidance of a lead teacher.• Supported students in small groups or on a one-on-one basis to help them master lesson plans and assignments.• Aided in grading tests and assignments.• Monitored and tracked student performance, recording data for progress reports.• Managed individual and class behavior.Shared Skills:• Classroom Management: Proficient in maintaining order and discipline.• Adaptability: Quickly adjusts to different teaching styles and student needs.• Effective Communication: Able to convey instructions clearly to students.• Behavioral Intervention: Experienced in handling challenging behaviors.

• Account Manager for 28 client accounts that comprise 30% of the total client base and approximately 25% of annual product revenue.• Implement research management software solution, Tamale, for various financial institutions (e.g. hedge funds, asset managers, foundations, pension funds, and university endowments).• Managed all aspects of the client lifecycle, encompassing onboarding, adoption, and retention strategies.• Collaborate closely with C-level executives, key stakeholders, IT and end users to build strong connections and understand the client’s processes, obstacles, and goals. • Identify opportunities to improve and/or implement new features and workflows customized for each client. • Configure and maintain client systems by assisting with and or performing mass data changes with API and other product tools.• Conduct onsite or remote meetings to provide business updates, product demos, and implementation training.• Oversee client-requested feature enhancements or bugs and engage with technical support, infrastructure, compliance, and development teams to mitigate and advocate for escalated issues on clients’ behalf.• Create, monitor, and follow up on billable projects; encompasses full project management duties until conclusion.• Proficient in utilizing support programs including Salesforce, Jira, ServiceNow, Workday, and Dayforce.

• Managed a portfolio of 205 accounts consisting of eye care professionals, optical retailers, and brand partners, overseeing the maintenance of approximately $600,000 in monthly sales volume.• Developed and executed strategic account plans to drive sales growth, increase market share, and achieve revenue targets for contact lens products.• Built strong relationships with key decision-makers and influencers within assigned accounts, cultivating trust and loyalty through regular communication, product education, and personalized service.• Identified opportunities for upselling and cross-selling additional products and services, tailoring solutions to meet the specific needs and objectives of each account.• Conducted product presentations, training sessions, and educational seminars for eye care professionals and staff members, promoting product features, benefits, and value propositions.• Collaborated with internal cross-functional teams, including marketing, customer service, and supply chain management, to ensure seamless execution of sales initiatives and customer support activities.• Monitored market trends, competitor activities, and industry developments to identify emerging opportunities and threats, informing strategic decision-making and market positioning.• Provided regular reports and updates to senior management on sales performance, market trends, customer feedback, and competitive intelligence, contributing to overall business planning and decision-making processes.• Handled customer requests, issues, and complaints promptly and effectively, ensuring timely resolution and maintaining high levels of customer satisfaction.

Safety Committee Member• Completed self courses to earn certificates with First Aid/CPR, FEMA (Incident Command System, Active Shooter) and OSHA (Respirator Use, Lift Operations, Fall Protection)• Weekly performance of Safety Audits of staff and public areas of property• Educate and train all department staff about procedures and protocols to promote safety• Generate daily Summary Reports, including Employee and/or Guest Injury Reports• Investigate safety hazard areas and propose solutions• Updated emergency evacuation procedures and emergency protocols • Create, stage, and partake in various emergency drills Security • Create new event training module and update existing training modules• New Hire training for Security Ranger role• Sole responder during park hours, observing thousands of guests. Responsible for first aid, resolving guest issues, key and gate assists for staff and vendors• Conflict Resolution: Mediate and resolve conflicts between staff and between staff and guestsRisk & Asset Management: • Document and report on 12 working buildings and all areas of zoo property• Document all equipment, electronics, furniture, and chemicals in use

Public Speaker:· Create and stage daily series of presentations across several topics to hundreds of guests, both at the zoo and off-site· Train new Exhibit Guides on education procedures· Enforced safety guidelines for guests interacting with or being near exhibit animalsSpecial Event Host and Animal Encounter presenter:· Participated in birthday and overnight events· Responsible for guiding and safety of up to 80 guests on zoo grounds after operational hours· Learned and used proper handling and transportation techniques for small mammals, amphibians, reptiles, and birds for both on and off-site events.

• Assisted the Store Manager in overseeing all aspects of store operations, including sales performance, customer service, staff management, and inventory control.• Provided leadership and direction to 8 sales associates, ensuring adherence to company policies, procedures, and standards of excellence in customer service.• Actively engaged in recruiting, hiring, training, and onboarding new staff members, fostering a positive and productive work environment.• Managed employee schedules, optimizing staffing levels to meet customer demand and operational needs while controlling labor costs.• Coached and developed sales associates to enhance their product knowledge, sales techniques, and customer service skills, promoting a culture of continuous improvement and professional growth.• Monitored sales performance and productivity metrics, analyzing trends and identifying opportunities to drive sales and achieve targets.• Conducted regular inventory counts and audits, reconciling discrepancies, and implementing procedures to minimize shrinkage and loss.• Provided exceptional customer service, resolving escalated customer inquiries, concerns, and complaints to ensure a positive shopping experience.• Collaborated with the Store Manager to develop and execute promotional campaigns, events, and initiatives to drive store traffic and increase sales revenue.• Assumed responsibility for store operations in the absence of the Store Manager, demonstrating sound decision-making and problem-solving abilities.• Provided personalized fashion consultation to customers, offering styling advice, outfit suggestions, and product recommendations based on their individual preferences, body types, and fashion trends.• Utilized active listening skills and effective communication techniques to understand customers' needs and preferences, building rapport and fostering long-term customer relationships.

• Oversaw daily operations of the pet store during assigned shifts, including opening and closing procedures, staff supervision, and customer service management.• Provided leadership and direction to a team of 8 sales associates and 4 pet care specialists, delegating tasks, providing guidance, and fostering a positive work environment.• Managed employee schedules, ensuring adequate coverage during peak hours and adjusting staffing levels as needed to meet customer demand and operational requirements.• Trained new hires on store policies, procedures, and product knowledge, equipping them with the skills and knowledge needed to deliver exceptional service to customers.• Monitored inventory levels and merchandise displays, replenishing stock, organizing products, and ensuring compliance with merchandising standards and visual guidelines.• Assisted customers with product selection, providing information and recommendations on pet care supplies, accessories, and nutrition products based on their needs and preferences.• Handled customer inquiries, concerns, and complaints in a professional and timely manner, resolving issues to the satisfaction of the customer and the store.• Conducted regular store inspections to ensure cleanliness, safety, and compliance with company policies, procedures, and regulatory requirements.• Collaborated with store management to implement promotional campaigns, sales initiatives, and marketing strategies to drive store traffic and increase sales revenue.• Assisted with administrative tasks such as cash handling, bank deposits, and report generation, ensuring accuracy and accountability in financial transactions and record-keeping.

Manager:• Oversaw all aspects of coffee shop operations, including staff management, customer service, inventory management, and financial performance.• Recruited, trained, and supervised a team of 6 baristas, fostering a positive work environment and promoting teamwork and collaboration.• Developed and implemented operational policies and procedures to ensure efficient and effective daily operations, including opening and closing routines, inventory control, and cash handling protocols.• Managed inventory levels and ordering processes to maintain adequate stock of coffee beans, supplies, and merchandise, minimizing waste and maximizing profitability.• Provided exceptional customer service, addressing customer inquiries, resolving complaints, and ensuring a positive and welcoming atmosphere for guests.• Collaborated with vendors and suppliers to negotiate contracts, pricing, and product offerings, ensuring high-quality products and services for customers.Barista:• Prepared and served a variety of coffee beverages, including espresso drinks, drip coffee, and specialty beverages, according to established recipes and quality standards.• Operated espresso machines, coffee grinders, and other equipment with precision and efficiency, maintaining consistency in beverage preparation and presentation.• Provided personalized customer service, taking orders, recommending menu items, and accommodating special requests or dietary restrictions with a friendly and professional demeanor.• Maintained cleanliness and organization of the coffee bar and service areas, including equipment cleaning, restocking supplies, and sanitizing work surfaces.• Upsold additional menu items and merchandise, maximizing sales opportunities and enhancing the customer experience.• Handled cash and credit card transactions accurately and securely, following established procedures for cash handling and reconciliation.

• Provided attentive care and supervision for puppies in a kennel environment, ensuring their safety, comfort, and well-being at all times.• Maintained clean and sanitary kennel facilities by performing regular cleaning, disinfection, and waste management tasks, adhering to strict hygiene protocols.• Monitored puppies' health and behavior, promptly identifying and reporting any signs of illness, injury, or distress to veterinary staff or management.• Fed puppies according to established schedules and dietary guidelines, ensuring proper nutrition and hydration for growing animals.• Administered medications and treatments as directed by veterinary professionals, following proper dosage and administration protocols.• Facilitated socialization and enrichment activities to promote puppies' mental and emotional development, including playtime, social interactions, and training exercises.• Assisted with grooming tasks such as bathing, brushing, and nail trimming, helping to maintain puppies' hygiene and appearance.• Provided compassionate handling and interaction with puppies to build trust and rapport, fostering positive relationships and reducing stress levels.• Collaborated with veterinary staff, fellow kennel technicians, and volunteers to ensure coordinated care and support for puppies throughout their stay in the kennel.

• Evaluated and provided medical treatment for injured, sick, and orphaned wildlife, including wound care, medication administration, and nutritional support.• Maintained clean and safe enclosures and habitats, ensuring optimal living conditions for a variety of wildlife species.• Developed and implemented feeding protocols tailored to the specific dietary needs of each animal, promoting optimal health and rehabilitation.• Facilitated behavioral rehabilitation through socialization and enrichment activities, preparing animals for successful release back into their natural habitats.• Recorded detailed information on animal intake, medical treatment, and progress, ensuring accurate documentation and compliance with regulatory standards.• Coordinated the release of rehabilitated wildlife, monitoring their post-release behavior and survival to assess rehabilitation success.• Engaged in public education and outreach efforts to promote wildlife conservation and foster community awareness and support.• Collaborated with veterinary professionals, volunteers, and wildlife agencies to provide comprehensive care for wildlife in need.

• Managed accurate filing and retrieval of patient records within a paper-based system, ensuring quick access for healthcare providers and maintaining data integrity.• Sorted and assembled diverse medical documents, including admission forms, lab reports, and discharge summaries, into comprehensive patient records.• Entered and updated patient demographic information, medical histories, diagnoses, and treatments with meticulous attention to detail.• Safeguarded patient confidentiality by implementing strict access controls and adhering to regulatory guidelines (HIPPA) for record handling and storage.• Facilitated record retrieval for audits, legal proceedings, and insurance claims, ensuring compliance with procedural requirements and timely delivery of information.• Coordinated record transfers for patients transitioning to other healthcare facilities and managed secure disposal of outdated records in accordance with established protocols.• Fostered effective communication with healthcare providers and administrative staff to address record-related inquiries and maintain efficient information flow.• Contributed to the smooth operation of medical record systems, enhancing organizational efficiency and supporting quality patient care delivery.