Partner with leaders at all levels to enhance performance by assessing the organizationalcapability, implementing strategies to build a culture of organizational development and by improving the engagement, resilience and capacity of leaders, teams and individuals. Anticipate emergingorganizational needs, provide expert advice and feedback to organizational leaders and identify or develop resources to close performance gaps. Provides consultation through the analysis, design… Show more Partner with leaders at all levels to enhance performance by assessing the organizationalcapability, implementing strategies to build a culture of organizational development and by improving the engagement, resilience and capacity of leaders, teams and individuals. Anticipate emergingorganizational needs, provide expert advice and feedback to organizational leaders and identify or develop resources to close performance gaps. Provides consultation through the analysis, design, development, implementation and evaluation of leadership, team and employee development programs. Show less

Successfully designing, marketing, directing and delivering communication and leadership training & coaching interventions to improve TSPMG practitioner and staff performance under the direction of the Manager of Educational Design and Training. • Partnering with regional stakeholders to develop and implement a regional learning strategy to support regional business goals.• Worked with Health Plan partners to redesign Kaiser Permanente Orientation, adding 4 hours of web-based training… Show more Successfully designing, marketing, directing and delivering communication and leadership training & coaching interventions to improve TSPMG practitioner and staff performance under the direction of the Manager of Educational Design and Training. • Partnering with regional stakeholders to develop and implement a regional learning strategy to support regional business goals.• Worked with Health Plan partners to redesign Kaiser Permanente Orientation, adding 4 hours of web-based training courses and creating a new hire website.• Effectively facilitating Clinician-Patient-Communication, Resource Stewardship and Leadership workshops, one-on-one communication and leadership coaching for TSPMG.• Designing and implementing development tools and strategies to improve performance in support of business goals. Lead the design and facilitation of the Communicating with Care for Clinicians course, the Resource Stewardship for Clinicians course and KP Product Training course for clinicians.• Providing individual communication and leadership coaching to practitioners and staff at all levels, and facilitating interventions to address gaps and resolve conflict. • Facilitating practitioner and team consulting in regards to communication and leadership.• Representing TSPMG by participating on the KPGA Diversity Council, KP Well and the Interregional Clinician Patient Communication work group.• Measuring program impact using a variety of methods i.e. evaluation, testing, post-training follow up.Presented at KP's National Quality Conference on the Georgia Region's Resource Stewardship Progam. Show less

Managed the introduction and roll-out of leadership and professional development programs for RBS Lynk, a non-bank subsidiary of the Royal Bank of Scotland.•Actively represented RBS Lynk on Citizens Financial Group’s Achieving Management Excellence project team. Assisted with the design and development of this 29-course, competency-based management development program. (Citizens Financial Group is the North American headquarters for the Royal Bank of Scotland.) •Successfully… Show more Managed the introduction and roll-out of leadership and professional development programs for RBS Lynk, a non-bank subsidiary of the Royal Bank of Scotland.•Actively represented RBS Lynk on Citizens Financial Group’s Achieving Management Excellence project team. Assisted with the design and development of this 29-course, competency-based management development program. (Citizens Financial Group is the North American headquarters for the Royal Bank of Scotland.) •Successfully managed, marketed and delivered the Achieving Management Excellence curriculum to over 200 managers in Atlanta. These managers ranged from supervisors of non-exempt colleagues to managers of managers. Show less

Provided strategic and operational direction to improve productivity throughout Treasury Organization.• Within two years, increased the number of hours employees engaged in professional development by 80% and improved morale by assessing employee developmental needs and identifying appropriate interventions. • Led a cross-functional team that established and implemented a monthly, inter-departmental training and development program that improved employee morale and enhanced… Show more Provided strategic and operational direction to improve productivity throughout Treasury Organization.• Within two years, increased the number of hours employees engaged in professional development by 80% and improved morale by assessing employee developmental needs and identifying appropriate interventions. • Led a cross-functional team that established and implemented a monthly, inter-departmental training and development program that improved employee morale and enhanced communication across 5 departments.• Provided career coaching to increase employee motivation and lay the groundwork for succession planning.• Led the creation of the Treasury Diversity Council, established a diversity strategy and implemented activities to contribute towards company diversity programs.• Created and maintained Treasury’s New Employee Orientation Program, which decreased on-boarding time by 6 weeks and dramatically increased new employees’ job satisfaction ratings. Show less

• Managed the design, development and delivery of technical training materials for the functionality, policies and procedures of the HR Self-Service tool.• Coordinated project management tasks for a process improvement pilot, which resulted in a 70% reduction in errors and a 50% reduction in processing time. • Designed, coordinated and implemented 3-month training program for new organizational processors, which reduced on-boarding time of existing program by 3 months.

• Coordinated, scheduled and tracked attendance at end user training for over 600 people at 5 GP locations.• Managed the production and delivery of all training materials. • Designed and implemented project-wide career planning effort with Paper HR for 85 employees. • Co-chaired department’s United Way Campaign, exceeded the annual fundraising goal by 45% and received the Leadership Award for the 1998 GP United Way Campaign.