Participated in clinical standard operating procedures (SOPs) development Collaborated with the clinical team to validate and ensure compliance from study sites with new SOPsCreated and maintained clinical spreadsheets for device accountabilityCreated and maintained paper and electronic trial master files, including regulatory documents, payment files, agreements and subject recordsAssisted with ethics and regulatory approval submissionsPerformed center activation tracking ensuring receipt of appropriate study documentation, agreements, and approvals Assisted with planning, logistics, meeting locations, and travel arrangements for clinical study meetings, advisory meetings, etc.Conducted various remote and in-person training sessions and meetings Communicated with clinical sites to ensure accurate retrieval of data compliance with regulations and guidelines for subject protection (FDA, HC, HIPAA, GCP etc.)Performed data entry, cleaning, and analysis for paper and electronic-based studiesMaintained electronic case report forms and associated input rules for electronic data capture system (OpeClinica). Also organized user acceptance testing to ensure the proper functioning of user inputsUsed statistical software (JASP, EXCEL) to gain insight into study data

Provided exceptional administrative and customer support via phone and Zendesk software to manage a high volume of issue reports Entered and validated incoming orders as well as processed payments using various software applicationsDeveloped sales and customer support reports Educated customers and aided with product integrationProvided training for other team members on customer support activities, shipping, systems operations and inputs for both Customer Support and Clinical Affairs Wrote and reviewed work instructions for Customer Support, Shipping and Clinical AffairsMaintained device accountability, including the maintenance of device inventory records including usage and disposition details for investigational devices Assisted with printing, organizing, compiling and distributing of clinical study documentsAssisted with monitoring visit preparations for clinical studies Assisted with setting up, organizing and maintaining trial master files and internal clinical filing systemsProvided resource coverage for shipping sales orders and warranty replacements

Performed diagnostic tests to produce reliable and precise dataSet up, maintained, calibrated and cleaned laboratory equipmentAnalysed results of tests Utilized computed software, eg: LIMS, ETMS & SAP Adhered to all GMP and GLP requirementsFollowed standard operating procedures Recorded test dataVerified dataSet up, operated and maintained Architect instruments: i1000SR, i2000SR and i2000

Took orders from customers with a strong focus on delivering quality customer serviceEnsured that the dining areas and all areas of the restaurant and bar were kept clean and presentableServed food and prepared beverages in the restaurant and barPerformed cashier duties Worked under pressure to a high level of accuracy, whilst maintaining good customer relationsChecked patrons for the minimum age of consumption before serving alcoholic beveragesCatered to customers with special dietary requirements

Ensured the safety, wellbeing, and care of a young child with several allergiesPrepared appropriate meals and activities

Greeted customers in a friendly and professional mannerPerformed cashier duties Maintained a Clean Workspace policyHandled large amounts of cash during busy Christmas periodKept calm during high-pressure situationsStocked shelves