Christine Louise Hingley Smart Email & Phone Number

Lilliesleaf, Gb

St. Boswells, Scotland, United Kingdom

Selkirk, Scottish Borders, United Kingdom

Kelso

Selkirk, Scottish Borders, United Kingdom

Increased membership enrollments compared to previous yearsAssisting the GM in creating new ways to increase revenueExpanded and enhanced Green Tourism Action PlanUsed own photography and created media campaigns to drive traffic on social media and promote brandSourced local food and beverage suppliers and implemented the change to more sustainable products and to meet the current demand for craft produceManaging the hotel in absence of owners to ensure staff are performing effectively and delivering quality customer care

Galashiels, United Kingdom

Coach and motivate staff to achieve targets and deliver exceptional customer experienceSupport Manager with reviewing commercial opportunities to increase profitsCompile, evaluate and assess branch data for sales analysis Recruit and develop high performing and highly engaged team membersManage cash, stock, payroll and, security and health and safety proceduresLead by example to demonstrate effective and successful sales controlLink sell and up-sell to increase average transaction value and multi-sales

Lilliesleaf, Melrose

Managing staffing - recruitment and training of staff in all operational aspects and maintaining a harmonious team environmentEvent planning, advertising and marketing including website development and creating social media contentDesigning of menu and other publications Created financial spreadsheets to track cashflow, wastages and cleaning schedulesProgramming of EPOS systemNetworking with local independent businesses and suppliers to raise business profileDealing with local tourism advisor and applications for funding and schemes – Taste Our Best and Quality Assurance SchemeClosely liaise with owners to make their vision a realityDevelop strong relationships with customers as the face of the businessDay to day organising of work schedules, stock control and maintaining high standards as determined by owners

Melrose, Scottish Borders, United Kingdom

Managing staff, training and recruitment levels along with staff rotasCompleted Investigatory course; Restaurant Manager workshop and Peak Performance course, level 2 Hygiene CertificateLiaising with various departmentsDeveloped, implemented and monitored a sustainability plan Ensure customer expectations are met or exceeded

Melrose, Scottish Borders, United Kingdom

Bar - Completed CPL Scottish Award for Licensed Premises StaffTable service in Restaurant and BarStock controlUp-selling and promoting wine of the season salesReceptionMaking bookings and encouraging BBYL offerProcessing food stock sheets and invoicesRooming Lists and inputting CSQ resultsDealing with complaints and using local knowledge to advise guests during their stay.

Jedburgh, Scottish Borders, United Kingdom

cooking lunches, making Costa coffees, till work, stock control and general cleaning

Coldstream, Scottish Borders, United Kingdom

Ba Rural Recreation And Tourism Management, Tourism

Education record

Studies include art & design, mathematics, English, French, biology, computing and geography