Doctoral Advising Supervisor 2013 – 2017Led team of 15 doctoral advisors. Coached individuals and team on performance goals, developed and implemented innovative approaches to scaling services, and collaborated with internal partners to continuously improve support of students. Produced process documentation and job aids, and trained staff on new processes and technologies. Pulled reports and analyzed data related to metrics and team performance. Coached students and worked with colleagues to resolve escalated issues.● Collaborated with IT on Agile project to create advising homepage in PeopleSoft. Streamlined identification of students needing outreach, improving team’s 6-month connect rate from 50% to 85%. Created process documentation and trained team.● Utilized Lean problem solving skills to improve a registration process in the School of Nursing and Health Sciences by 10%. Collaborated with cross-functional team to document current process, gather quantitative and qualitative data, create, implement, monitor, and adjust new process. ● Supported launch of new programs as member of matrixed product launch teams, identifying needed process or policy changes to support over 50 new programs and helped internal partners develop and implement changes. ● Served as liaison between team and IT regarding technical issues, upgrades and new systems and engaged in user acceptance testing for technical upgrades and customizations, leading to more effective development of systems and quicker resolutions of technical issues.

Managed team of hourly and salaried staff who provided review of Institutional Review Board applications, dissertation format editing, and administrative support for comprehensive examination and dissertation phase of doctoral programs. Worked with Doctoral Support Center leadership on creation of new department.● Served as project lead for PhD Completion Program. Collaborated with academic and business leaders to analyze current state and create future state documentation. Implemented new course room structure, new and revised policies and streamlined administrative processes, resulting in more efficient and effective support of doctoral population. Led change management and communication plans. Trained faculty, staff and students on new initiatives as they launched.

Supervised team of hourly and salaried staff who provided administrative support for comprehensive examination and dissertation phase of doctoral programs. Partnered with faculty, faculty leadership, and staff within Capella to develop and support processes related to learner progress, policy exception requests, and faculty workload. Held role concurrently with Advanced Learner Doctoral Advising Supervisor role.● Collaborated with Finance and Academic Operations to develop and implement new faculty pay model for doctoral mentors, better rewarding mentors for performance.

Developed and supervised new team of advisors to support comprehensive examination and dissertation level doctoral students. Served as team lead and advisor at launch. Worked with schools, Registrar’s Office, Financial Aid, and Business Office to develop proactive outreach and risk-identification for this population.● Used existing staffing to support additional 2K students within 6 weeks of proposal to set up department. Identified requirements for new processes, developed new support systems, created process documentation and trained team. ● Recognized for providing exceptional support and driving student satisfaction and promoted to supervisor.● Served on cross-functional business readiness team, preparing institution for multi-stage Enterprise Resource Planning / PeopleSoft implementation.