Christine Kovar (She/Her) Email and Phone Number
Leading Customer Success Teams for over 20 years, my focus is on strategic relationship management that fortifies our enterprise client base in the late-stage private equity market. With a specialization in churn management, my teams and I have consistently surpassed retention and expansion goals, evidencing our commitment to client success.Mastery in utilizing CRM's such as Totango, Catalyst, Salesforce has enabled my teams to maintain a pulse on client health and opportunities, optimizing our approach to customer advocacy. The collaborative efforts with cross-functional teams have been vital in aligning business objectives with customer satisfaction, ensuring a seamless experience for our stakeholders and contributing to sustained growth.
One Legal | An Infotrack Company
View- Website:
- onelegal.com
- Employees:
- 102
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Manager, Client Services Manager TeamOne Legal | An Infotrack CompanyCalifornia, United States
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Manager, Customer Success Team - EnterpriseCarta Oct 2021 - Aug 2024San Francisco, California, UsIn my role as Manager of the Customer Success Team at Carta, I successfully hired, guided and promoted a talented team of CSM's to surpass company retention and expansion objectives for our largest private equity accounts. Through strategic leadership and mentorship, we consistently achieved our Net Dollar Retention goals quarter-over-quarter. -
Technical Account Manager, Late Stage Private MarketsCarta Apr 2021 - Oct 2021San Francisco, California, UsAs a Technical Account Manager at Carta, I owned a strategic book of late-stage private equity clients, conducting regular account reviews to identify trends and opportunities for improvement. I built strong personal relationships with stakeholders, exceeding Net Dollar Retention goals and negotiating complex contract renewals to ensure customer satisfaction and loyalty.
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Strategic Customer Success Manager, Late Stage Private MarketsCarta Oct 2020 - Apr 2021San Francisco, California, UsIn my role as a Strategic Customer Success Manager at Carta, I was responsible for supporting companies in the late-stage private markets, ensuring their success through effective relationship management. I collaborated with clients to manage their cap tables, valuations, investments, and equity plans, utilizing my strong communication and negotiation skills to drive positive outcomes.
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Senior Customer Success ManagerDataway May 2020 - Oct 2020San Francisco, California, Us• Built strategic customer and vendor partnerships to ensure customer retention and business growth.• Provided infosec expertise to organizations of all sizes through proper implementation of technologies.• Offered ongoing engagement and strategic advice to clients as a true partner and advisor. -
Manager, Customer Success TeamRiskoptics Apr 2019 - Jan 2020San Francisco, California, Us• Led and grew a team of Customer Success Managers at RiskOptics, ensuring customer success and adoption exceeded expectations.• Provided guidance and mentorship to team members in managing accounts and workloads, navigating challenging customer situations.• Spearheaded strategic initiatives to maximize adoption, retention, and overall customer lifetime value. -
Customer Success ManagerRiskoptics May 2018 - May 2019San Francisco, California, Us• Managed customer relationships to drive product adoption and ensure client success, focusing on negative churn and renewal management.• Collaborated with cross-functional teams to enhance scalability and promote client satisfaction.• Implemented strategies to increase product adoption and drive revenue growth for Governance, Risk and Compliance software
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Manager, Managed ServicesDataway Sep 2013 - May 2018San Francisco, California, Us• Managed a team of technical engineers in a 24x7 global network security operations center, ensuring uptime and response time SLA's were met.• Implemented a customer success framework for customer retention and contributed to technical business reviews with strategic clients.• Hired and trained staff, managed support communications to internal and external stakeholders.
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Inside Sales, Renewals And Vendor Relationship ManagerDataway Aug 2009 - Apr 2016San Francisco, California, Us• Managed vendor maintenance and support contract renewals for US customer base.• Executed RFP's and business reviews for managed customers, implementing customer success and retention metrics.• Developed strong vendor partnerships with industry leaders such as Cisco, Juniper, Check Point, and Palo Alto Networks.
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Triage Technical SupportDataway Dec 2008 - Mar 2014San Francisco, California, Us• Provided first line technical support for a global managed services NOC, triaging and escalating network critical emergencies.• Administered firewall/router/switch/vpn changes and created/escalated support tickets for Check Point, Juniper, Cisco, and Palo Alto Networks.• Communicated with customers on a first-name basis, upholding SLA's and ensuring customer satisfaction.
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Account ManagerDataway Feb 2007 - Dec 2008San Francisco, California, Us• Managed sales accounts in the San Francisco Bay Area for network security managed services at Dataway.• Conducted outbound sales development and cold calling to achieve sales goals.• Generated new business growth within the region.
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Account ManagerVerizon Business (Formerly Mci/Worldcom) Jul 2005 - Feb 2007Basking Ridge, Nj, UsEnterprise Sales Account Manager supporting an existing book of business, as well as generating net new business growth in the Silicon Valley. -
Sales Development Account ExecutiveMci Worldcom Mfs Telecom Llc Dec 2004 - Jul 2005Outbound cold prospecting for sales development at MCI. Focused on telecommunication sales and VoIP systems for corporate companies in the South Bay/Silicon Valley. -
TeacherCharter School Of San Diego Aug 1999 - Feb 2003Independent Study Curriculum teacher, grades 7-12
Christine Kovar (She/Her) Education Details
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Uc San DiegoCultural Anthropology
Frequently Asked Questions about Christine Kovar (She/Her)
What company does Christine Kovar (She/Her) work for?
Christine Kovar (She/Her) works for One Legal | An Infotrack Company
What is Christine Kovar (She/Her)'s role at the current company?
Christine Kovar (She/Her)'s current role is Manager, Client Services Manager Team.
What schools did Christine Kovar (She/Her) attend?
Christine Kovar (She/Her) attended Uc San Diego.
Who are Christine Kovar (She/Her)'s colleagues?
Christine Kovar (She/Her)'s colleagues are Elizabeth Davila, Robert Caldwell, Gherrel Wilson, Ryan Klien, Brandon Thorpe, Lauri Bland, Kaylee Knight.
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