As the Head of Family Support at Only About Children, I lead a team of dedicated professionals who provide exceptional service and support to over 8000 families across a growing network of over 80 services. With over 20 years of experience in customer-centric leadership roles, I have developed strong analytical, communication, and problem-solving skills that enable me to deliver quality outcomes aligned with strategic business goals.I am passionate about empowering and motivating my team with purpose and creating a positive and collaborative culture that reflects our HEART principles. I am also proficient in using Xplor, and Hubspot CRM that enhances our customer journey and satisfaction, as well managing NPS customer feedback surveys. Other software platforms I am proficient in are Microsoft Office Suite, Workiva and Workviva. Recently, I was recognized as a National Award Winner and Finalist for Leadership with Action, demonstrating my commitment to excellence and innovation.