Christine Langley Email and Phone Number
Christine Langley work email
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Christine Langley personal email
Senior e-commerce leader at top 10 largest US e-commerce business. Managed team of 100+. Omni-channel retail expertise. Developed strategy and business plans to scale digital business operations. Responsible for end-to-end product page details across all merchant divisions. Budget management of seven figures.Currently translating and applying skills at a financial institution driving towards execution, continuous improvement with a passion for the member experience and financial health.Strong believer of leveraging people, process and technology to deliver outcomes based on customer data and analytics. Ability to navigate and succeed within complex organizations by leveraging strong relationships.Specialties: developing and scaling operations, strategic planning and implementation, cross-functional partnerships and management, people/team development, continuous improvement.Accomplishments:• Implemented Robo/Digital Investing Platform with Guided Wealth Portfolios• Returns Recovery Center Program in partnership with Supply Chain; resulting in eight figure recovery $’s at launch• A/B Product Page Testing Program in partnership with Product Management, Merchandising, Finance, Analytics• Product to Web Program (utilization of people, process & technology resulting in 25% efficiency gain and 85% automation of product page details)• Built process for Product Recalls in partnership with Contact Center, Risk, PR, Legal• Leadership, management & team development of 100+Continuous program & project execution in partnership with Marketing, Technology, Merchandising, Learning & Development, Finance and Strategy:• Launched Digital Business Visa Application Platform• Strengthened compliance framework through process improvements and partnerships• Anniversary launch• Pop-In Shop• Holiday launch• Product page details & customer satisfaction (C-SAT/NPS)• Business Operations/Photo Studio Continuous Improvement• Return logistics
Becu Investment Services
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Director Of Operations; Strategic InitativesBecu Investment Services Jul 2021 - PresentTukwila, Washington, Us
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Senior Program ManagerBecu Investment Services May 2019 - Jul 2021Tukwila, Washington, UsThe financial consultants at BECU Investment Services are registered representatives with and securities offered through LPL Financial, Member FINRA/SIPC. For hyperlinks to FINRA and SIPC, please refer to ‘Contact and Personal Info’ section above. Insurance products offered through LPL Financial or its licensed affiliates. The investment products sold through LPL Financial are not insured BECU deposits and are not NCUA insured. These products are not obligations of BECU and are not endorsed, recommended or guaranteed by BECU or any government agency. The value of the investment may fluctuate, the return on the investment is not guaranteed, and loss of principal is possible.• Third party posts found on this profile do not reflect the views of LPL Financial and have not been reviewed by LPL Financial as to accuracy or completeness.• For a list of states in which the financial consultants affiliated with BECU Investment Services are registered to do business, please visit https://www.becu.org/planning-and-investing
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Senior Program ManagerBecu Apr 2018 - May 2019Tukwila, Wa, UsLaunched Digital Visa Application for Business Members Launched Online Investing PlatformCo-Lead in delivery of Insurance (Property & Casualty) Business Case Drive complex project requirements with cross team collaboration and execution accountability with a member (consumer) first mindset; deliver deep insights and knowledge and create partnerships across the enterprise to execute, driving results. Own the development and management of program plans; Provide provide process leadership; Leverage agile methodology. -
Director Of Online Merchandise Operations/Merchandise Operations ManagerNordstrom 2009 - 2017Seattle, Washington, UsDeveloped business plans for an online retail model and built E-Commerce Merchandise Operations, steering highly evolving position to support business needs. Strategic business plans emphasized product line, pricing, inventory and marketing programs. Directed teams in the annual placement of hundreds of thousands of customer choices to Nordstrom.com. ► Optimized on-boarding, organizational structure, and people development► Managed project team while initiating, planning, executing, testing, improving, controlling, and closing projects► Ensured legal compliance across Nordstrom.com; partnered with HauteLook and Rack.com on training in the risk and legal compliance space► Monitored and aligned people and product resources against budget and work fluctuations► Created product compliance rules and structured the supply chain inbound quality check process► Launched Customer Choice Photo Studio reporting for financial planning and accurate expense forecasting; in partnership with Photo Studio, developed Prouduct Page network roadmap for image, product copy, and size/fit detail Key Accomplishments:► Established a Recovery Center Program within fulfillment centers to avoid unnecessary markdowns; yielded an 80% annual ($15M at launch) product recovery rate► Drove process and tool efficiencies in product copy and product page details, resulting in 25% efficiency gains and 85% process automations► Transitioned Nordstrom's operational capacity from catalog to online; grew team from one direct report to 100+► Identified and reduced 65% of unprofitable product mix associated with shipping costs from under $10 product assortment► Led Product Description and Product Image project related program to execute customer satisfaction improvements► Reduced image to web time by four weeks► As 2014 United Way Co-chair, increased participation rate by 20% and donations by $25K -
Size And Fit Quality Assurance ManagerNordstrom 2007 - 2009Seattle, Washington, Us
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Nordstrom Direct Project ManagerNordstrom 2002 - 2007Seattle, Washington, Us
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Catalog BuyerNordstrom 1999 - 2002Seattle, Washington, Us
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Product Group/Private Label Product DevelopmentNordstrom 1998 - 1999Seattle, Washington, Us
Christine Langley Skills
Christine Langley Education Details
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Washington State University& Textiles (Business Minor)
Frequently Asked Questions about Christine Langley
What company does Christine Langley work for?
Christine Langley works for Becu Investment Services
What is Christine Langley's role at the current company?
Christine Langley's current role is Business Operations Leader ~ Expert in Strategic Planning, Program Management and People Development.
What is Christine Langley's email address?
Christine Langley's email address is ch****@****rom.com
What schools did Christine Langley attend?
Christine Langley attended Washington State University.
What skills is Christine Langley known for?
Christine Langley has skills like Strategic Planning, Team Building, E Commerce, Program Management, Operations Management, Customer Service, Strategic Partnerships, Marketing, Team Leadership, Executive Leadership, Process Implementation, Business Process Improvement.
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