Christine Lim Email and Phone Number

Currently an Account Supervisor supporting an AU BPO client who has businesses ranging from Fintech, Outbound Sales, Customer Service, Collections, Accounting, Business Analytics and IT services. Focused on client services, delivery & management, I handle the client's daily operational needs- from IT concerns, recruitment, hiring and onboarding, training, time and attendance, payroll and benefits, people and project management, implemention, compliance and governance. As a Point-of-Contact, I make sure client requirements are met by liaising between departments as needed.Prior to my current role, I was Team Leader for a Financial Back-Office (Non-Voice) campaign, which involved Data Processing and Management for a leading Australian bank, supporting their Business Banking services for 2 years and 8 months.8.5 years experience in a Technical Support account, in form of voice, email and back-office support roles by handling escalations, claims and customer-service/after-sales initiatives, with direct involvement in process improvement, quality, training and call center operations for a major US-based Consumer Electronics brand.3.5 years experience as a Securities Operations Service Specialist for a US-based Clearing Firm, handling Account Transfers for various Brokerage, Investments and Retirement accounts, in form of voice, email and back-office tasks. As a certified trainer, I was also involved in training and certification of new hires for seasonal ramps on this campaign, before moving up.