Trained and mentored new employees to maximize team performance.Managed schedules, accepted time off requests, and found coverage for short shifts.Excelled in every store position and regularly backed up front-line staff.Checked building to confirm maintenance and cleaning met code and regulations.Adhered to company standards and compliance requirements for operations and cleanliness of areas.Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team.Assisted management team in developing and creating a welcoming atmosphere for crew members to voice complaints.Coached crew members to optimize performance and motivate toward more efficient work.

Drafted internal memoranda for company employees.Developed campaigns to increase public awareness of the company and engage customers.Wrote and distributed press releases for the company.Gathered information on customer opinions and adjusted plans to capitalize on current trends.

Performed additional tasks, as assigned by the manager, in a timely mannerSupported event organizationWrote daily reports using MS Office SuiteCultivated and maintained strong relationships with media outletsProvided administrative support to senior team membersPrepared social media posts and videos with an eye for viral content strategiesWrote and distributed press releases for company and clientsDeveloped original content for blog posts and website articlesProofread and edited materials prepared by all staff to check and correct spelling, grammar and styleDevoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediatelyReported on press coverage recaps to determine areas for improvement.Managed service projects from start to finish by finding partners, making detailed -plans and executive projects.Cultivated and maintained strong relationships with media outlets.Secured media coverage for clients, company and specific campaigns.Developed original content for blog posts and website articles.

Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.Tracked, measured, and reported on trends for sales team analysis and decision-making.Supported sales and marketing teams in the creation and implementation of marketing campaigns.Managed customer expectations and helped navigate sales processes.Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.Demonstrated willingness and interest in learning new tasks and skills.Shadowed marketing personnel, listening in on calls with clients to better understand goals for marketing campaigns.Coordinated distribution of marketing collateral in partnership with marketing team members.