• Proficiency with data collection and accurately inputting information into police databases • Experience working in extremely critical situations with victims of crime offering calm, compassionate support conducting telephone-based inquiries in high-stressful situations• Received over 142 hours of advanced training that includes; recognizing signs of vicarious trauma and self-care, proper communication with individuals in high-stress situations, court processes and, proper documentation • Using strong verbal and communication skills providing victims with police case file information, court updates and information on the criminal justice system • Extensive knowledge of referrals to community agencies and social services working with culturally diverse people and persons experiencing a wide range of conditions • Ability using emotional intelligence in high-stress situations to communicate effectively and calmly to empathize with victims to provide compassion and understanding

• Assisted within a multidisciplinary team for the development of a training program and independently trained, delivered and provided mentorship to over 100+ trainees• Intermediate proficiency with daily usage of Microsoft Word, Excel, Outlook and Mobile devices, clinical software and information databases to provide appropriate health information to patients • Demonstrated high flexibility and adaptability to change with a high standard of professionalism and diligence with the ability to work in a fast-paced, at times stressful, and challenging environment. • Effective interpersonal skills with the ability to maintain collaborative working relationships within an interdisciplinary team. • Conducted investigations and reports for COVID-19 cases as legislated in the Public Health Act of Alberta • Accomplished 30+ caseloads per day by using strong interpersonal skills and attention to detail by gathering, analyzing and interpreting data for an effective case management process• Exceptional verbal and written communication skills with demonstrated empathic disposition working with clients from all socio-economic and culturally diverse backgrounds

• Gathering thorough information by coordinating and conducting interviews, visiting client homes, police and school personnel along with case management team to develop a service plan• Understanding and following the Child, Youth and Family Enhancement Act using applied knowledge to facilitate decision making that was legal and ethical for each situation• Ensuring timely completion of data collection while following policy, procedures and productivity standards • Preparing and ensuring the accurate, thorough and timely recording of case information including case notes, modules, reports, family case histories, correspondence, and legal forms, as required by the Child and Family Services Act• Supporting children, youth and families by assessing needs and offering assistance where appropriate with a strength-based perspective. • Working as part of a multidisciplinary team that included educators, social workers, the legal team along with court processes.• Extensive experience using discretion, maintaining confidentiality and ethical conduct

• Providing exceptional customer service in a fast-paced environment by answering multiple phone enquiries with time constraints, while providing a wide range of information to guests• Proficiency with computers; MS Office, Outlook, Word and Mobile devices• Strong verbal, written and communications skills • Adhering to all safety and environmental programs and procedures

• Provided mental health and addiction counselling to individuals within the treatment program.• Created an extensive resource list to provide comprehensive outreach resources in the community. • Maintain records of each client's history and chart progress during ongoing sessions. Implement treatment and recovery plans and assess each client's psychological condition.• Maintained strict confidentiality guidelines regarding all clients, conversations and referrals

• Handling of all incoming calls, triaging internal and external requests and maintained schedules, organizing office functions and oversaw daily operations of the office • Maintained online systems to manage data, process orders and integrate processes • Maintained detailed files of client accounts and company personnel • Allocating and maintaining the office budget, including oversight of all purchases, expense account and invoices• Strong time management skills, ability to prioritize, while multitasking and staying organized• Maintaining calm demeanour and positive attitude while handling client’s issues and complaint

• Managed and maintained over 150+ accounts; analyzed client financial status, credit and property evaluation to determine loan feasibility • Teller Supervisor for 3+ years• Ability to use sound judgment in responding to client issues and concerns• Team Lead/Head Teller for 2+ years • Carefully analyzed documents to inform clients of missing items • Processed loan and mortgage applications, ordering of appraisals, • Ensured files were complete prior to underwriting handoff • Ability to work effectively with all levels of staff establishing and maintaining collaborative relationships